German Speaking Travel Consultant (Bpo/Call Center)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcomes.Role OverviewAssisting clients with travel requirements including but not limited to booking flights, hotels, rail, arranging car hire, airport parking and advising on travel visas.Job Type:Full-timeSalary:R24 000 – R28 000Start Date:22 July 2024RequirementsFluent in GermanTravel experience is advantageousResponsibilitiesManage a portfolio of existing clients and accountsOffer first-class customer service at all timesProvide a variety of quotations to clients not favoring one airline/supplierFollow up on quotations each morning to ensure we have provided what was required and offer any further helpWhen a quotation is canceled, try to find out if there is anything we could have done differentlyTake card payments from clientsWork with Business Account Managers to maximize opportunities and pass on relevant leadsWork closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problemsUnderstand key products, services, and unique selling points
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