German-Speaking Travel Claims Assistance Coordinator

Our client is the African Medical Assistant branch which is part of a global company providing support to various Northern and International European insurance companies.
They handle insurance and assistance claims with high professional standard in an international office environment.
Being a member of their team, you are responsible for assisting and helping traveller's worldwide in difficult situations.
Main tasks are contacts with clients, patients, hospitals, ambulance companies, tour operators and others – main aim of balancing this communication flow, is to arrange the medical or travel need for the insured policyholder.
Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description Communicate over the phone and via email with policyholders and a worldwide network of medical providers Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations Work closely with medical professionals internally and externally Job Requirements German speaker with full professional fluency, also in English.
Pro-active and performing well under pressure Flexible and open-minded to ongoing changes and training Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage Bachelor's Degree or higher Good computer user skills in Microsoft Office tools SA Visa already in place FSB registered – a big bonus Hours They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world Must be able to work in shift including some weekends and some evenings/nights per month