Our client is a purposedriven organization where the team collaborates every day to innovate and make a positive impact.
By providing technology solutions that enhance safety and convenience and by supporting those who need it most their inclusive spirited and generous team members are dedicated to empowering customers communities and each other to thrive in the digital age.
A company that supports employees both at home and at work: Our client offers a place where individuals truly belong where their opinions are valued and where they can be their best selves.
A career that unlocks full potential: Employees receive the guidance and support needed to explore their interests develop their skills and achieve their career goals.
A culture committed to strengthening communities and protecting the planet: Our client provides opportunities for employees to make meaningful contributions to their communities and to the environment as part of a purposedriven team.
An innovative team focused on solving realworld challenges: The organization fosters a digitallyenabled workforce that pushes boundaries to create sustainable change.
Job type: Fulltime/Permanent Location: Cape Town Workplace: Hybrid Requirements Fluency in German proficiency Previous experience in a Quality Assurance role or similar preferably in a technology or customerfocused environment.
Strong understanding of QA methodologies tools and processes.
Exceptional attention to detail and analytical skills to identify and resolve issues.
Excellent communication and feedback skills with the ability to engage effectively with crossfunctional teams.
Ability to prioritize tasks and meet deadlines in a fastpaced environment.
A problemsolving mindset with a focus on continuous improvement.
Experience working in a dynamic digitallyenabled workplace is a plus.
Knowledge of industry standards in customer service and technology solutions Responsibilities Conduct quality assurance audits to ensure adherence to established standards and processes.
Review and assess German language content for accuracy consistency and quality.
Collaborate with crossfunctional teams to develop and refine QA processes and best practices.
Provide feedback to team members on qualityrelated issues and improvement areas.
Investigate and resolve any qualityrelated complaints or issues from customers.
Ensure compliance with internal and external regulatory requirements.
Regularly participate in calibration sessions to ensure consistent quality standards are applied.
Actively contribute to continuous improvement initiatives within the QA team.
Maintain detailed records of audits feedback and corrective actions.
Work closely with stakeholders to understand business requirements and deliver highquality outcomes.
Remote Work : No
