Our client is a purpose-driven organization where the team collaborates every day to innovate and make a positive impact. By providing technology solutions that enhance safety and convenience and by supporting those who need it most, their inclusive, spirited, and generous team members are dedicated to empowering customers, communities, and each other to thrive in the digital age.
A company that supports employees both at home and at work: Our client offers a place where individuals truly belong, where their opinions are valued, and where they can be their best selves. A career that unlocks full potential: Employees receive the guidance and support needed to explore their interests, develop their skills, and achieve their career goals. A culture committed to strengthening communities and protecting the planet: Our client provides opportunities for employees to make meaningful contributions to their communities and to the environment as part of a purpose-driven team.
An innovative team focused on solving real-world challenges: The organization fosters a digitally-enabled workforce that pushes boundaries to create sustainable change.
Job type: Full-time/Permanent
Location: Cape Town
Workplace: Hybrid
Requirements
Fluency in German proficiencyPrevious experience in a Quality Assurance role or similar, preferably in a technology or customer-focused environment.Strong understanding of QA methodologies, tools, and processes.Exceptional attention to detail and analytical skills to identify and resolve issues.Excellent communication and feedback skills, with the ability to engage effectively with cross-functional teams.Ability to prioritize tasks and meet deadlines in a fast-paced environment.A problem-solving mindset with a focus on continuous improvement.Experience working in a dynamic, digitally-enabled workplace is a plus.Knowledge of industry standards in customer service and technology solutions
Responsibilities
Conduct quality assurance audits to ensure adherence to established standards and processes.Review and assess German language content for accuracy, consistency, and quality.Collaborate with cross-functional teams to develop and refine QA processes and best practices.Provide feedback to team members on quality-related issues and improvement areas.Investigate and resolve any quality-related complaints or issues from customers.Ensure compliance with internal and external regulatory requirements.Regularly participate in calibration sessions to ensure consistent quality standards are applied.Actively contribute to continuous improvement initiatives within the QA team.Maintain detailed records of audits, feedback, and corrective actions.Work closely with stakeholders to understand business requirements and deliver high-quality outcomes.
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