German / Dutch Speaking Customer Service Agent

REQUIREMENTS Matric, proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively English language is a must and further languages such as Dutch, German, Italian would be required Solution orientated individual Always willing to go the extra mile for customer satisfaction DUTIES Ensure excellent service standards and maintain customer satisfaction Manage incoming calls and responding to customers emails Providing product and service information to customers Identify and escalate issue to the Customer Service Team Leader when necessary Recognise, document, and alert the Team Leader of trends in customer calls and/or emails Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Salary: dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. Follow us on Facebook Follow us on LinkedIn Visit our Website