German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the world's leading independent airport VIP lounge access programmes.
Role: Take inbound calls in a professional mannerHandle and overcome objections in a professional and effective mannerAdhere to targetsTake inbound calls from an international customer baseHandle both internal and external email correspondence to and from clients in line with quality standardsWork towards resolution time periods, quality standards and targetsNot negotiable: Fluent in speaking, writing and reading German and EnglishSouth African citizen / valid Work PermitDeal with clients telephonically – above average telephonic communication skillsAbility and willingness to work weekends and shifts as and when requiredProven exposure to flexibility and easily adaptable to pressurized environments and changeProven customer service orientation and problem-solving ability in previous roles/careerMust have applied foreign language in a corporate environmentAbility to multitaskTargets (weekly/monthly and incentive attached to this): Reach call resolution timeouslyReach targets on a daily, weekly, and monthly basisAdherence to scheduleMeet quality assurance selected targetsMeet all agreed KPI'sDevelop excellent relationships with all stakeholdersDays of work: Monday to Sunday 24/7 (rotational roster, varied shifts)Shifts: 05:00 – 14:00; 09:00 – 18:00; 12:00 – 21:00; 15:00 – 00:00; 17:00 – 02:00; 18:00 – 03:00; 20:00 – 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and proceduresHigh standards of work are an expectationSalary: Market related. Based on the level of experience.
Nice to haves: Experience with working to targetsFamiliarity with call centre culture/environmentExposure to travel, either work related or extensive personal travelShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its' appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******
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