• Manage a portfolio of existing clients and accounts • Always offer first class customer service • Providing a variety of quotations to clients not favouring one airline/supplier • Following up quotations each morning to ensure we have provided what was required and offer any further help • When a quotation is cancelled try to find out if there is anything we could have done differently • Work with Business Account Managers to maximise opportunities and pass on relevant leads • Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems • Meet and exceed personal objectives in line with company KPIs and account SLAs • Understand key products, services, and unique selling points • Promote and support the values and behaviours and promote the company culture.
• Attend and participate in team meetings • Identify any areas where in-house training would improve performance • Attend airline training sessionsWhat a good fit looks like: • Customer service orientation with a passion for exceeding expectations.
• Excellent verbal and written communication skills in English, Dutch and German.
• Strong experience of nett fares, including air passes and RTW fares • Excellent travel industry and worldwide travel knowledge having preferably travelled extensively • Good CRS knowledge, Galileo preferable but cross-training can be undertaken • Strong ticketing experience, including nett fares, reissues etcFluent in Dutch/German and English.
• Minimum of 2 years' unbroken experience in customer service, preferably in an international Contact Centre role.
• Minimum of 2 Years experience within the travel, tourism industry, particularly tours and activities.
• Proficiency in computer skills and internet navigation.
• Experience in a startup environment is a plus.
• Willing to work UK and US Hours, if required.Skills and Knowledge: • Excellent organisational skills and the ability to work under pressure • Express keen negotiating skills • Strong problem-solving abilities with a proactive mindset.
• Demonstrated initiative and entrepreneurial drive.
• Exceptional attention to detail, providing accurate reports.
• A "lead by example" work ethic to drive first class customer service from the reservations department with all clients, suppliers, and Diversity departments • Proficiency in multitasking and working to tight deadlines.
• Experience in navigating computer systems and internet platforms.
• Mature, confident, and resilient personality, thriving in a dynamic startup environment.
In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team.You will be based in world class office facilities and supported by a dedicated, hands-on leadership
