ROLE PURPOSE
To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)
MAIN OUTPUTS
Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs.
Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives.
Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review.
Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff.
Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities.
Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices.
Maintain quality service through establishing & enforcing organization standards.
Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices.
Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives.
Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure.
Responsible for capacity building of subordinate Managers.
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
NQF Level 7: Degree or Advanced Diploma.
Matric (Senior Certificate).
Valid SA Drivers' License.
5 Years Relevant managerial Experience in the Services Industry.
Operations, CRM & Financial Management.
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level).
Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.
FUNDAMENTAL COMPETENCIES
Initiative/Proactivity.
Deadline Driven & Highly Motivated.
Stress Tolerant.
Excellent Written Communication.
Capacity Building.
Coaching.
Customer Focus & Quality Management.
Negotiation Skills.
Analytical Skills & Process Improvement.
Financial Planning and Strategy.
Teamwork & Partnering.
Relationship Building.
Interactive Reasoning, Strategic Thinking & Strategic Planning.
Excellent Oral Communication.
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