General Manager Nobu (13947)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.
Job Summary
To co-ordinate and manage all elements of the restaurant dining experience, by ensuring the smooth running of the restaurant. Maintaining the standards and ensuring staff follow guidelines and procedures. Manage all areas of Human Resources including payroll, all personnel documentation, disciplinary action etc. To oversee and supply feedback to all levels of staff by way of performance appraisal.
DUTIES AND RESPONSIBILITIES
Direct and Manage Nobu Restaurant to Achieve Food & Beverage Goals:
Utilise leadership skills and motivation to maximise employee productivity and satisfaction.
Monitor hotel's overall service and team work daily, and make recommendations for improvement to Department Heads.
Select and develop strategies to improve guest service, food production techniques and efficiency.
Analyse financial reports relating to food & beverage, and take corrective action and follow-up.
Achieve goals for "willingness to return", "customer complaints per thousand" and "customer comment index".
Manage and Co-ordinate Pricing and Preparation of Menus:
Take into consideration local requirements, market needs, competition, trends, potential costs and labour costs, availability of food & beverage products, merchandising and promotions.
Human Resources Management:
Screens, interviews and selects potential Assistants & Supervisors for department.
Develops and recommends appropriate training to meet guest needs.
Conducts and guides Department Heads on Human Resources related tasks.
Employee Relations:
Fosters and develops effective employee relations within department and throughout the hotel.
Establishes and maintains effective internal communications.
Health and Safety:
Ensures that all potential and real hazards are reported and reduced immediately.
Ensures that employees work in a safe manner.
Skills, Qualifications and Requirements:
A three-year college degree or equivalent education/experience.
Four years of employment in a related position in a luxury hotel or resort.
Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession.
Highly developed communication skills.
Highly organized and able to prioritize and meet deadlines.
Computer literacy a must, with a strong knowledge of Word, Excel, Outlook and PowerPoint.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
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