General Manager

As the Lodge General Manager, you will be at the heart of our lodge operations, responsible for maintaining the highest standards of quality and service. You will lead a dedicated team, manage all aspects of the lodge, and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction. Key Responsibilities: Provide strategic direction and vision for the lodge, ensuring alignment with company objectives. Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve, and maintenance. Develop and implement strategies to optimize revenue, occupancy rates, and overall profitability. Foster a positive work environment, leading a diverse team with guidance, coaching, and performance feedback. Ensure compliance with company policies, industry regulations, and health and safety standards. Build and maintain strong relationships with guests, suppliers, and business partners to enhance the lodges reputation and customer loyalty. Monitor guest feedback and proactively address any issues to ensure a seamless and delightful experience. Analyze financial reports, control costs, and prepare budgets to meet financial targets. Requirements: Minimum of 5 years of experience as a General Manager or Resident Manager, with at least 5 years in a leadership role within Food and Beverage. Proven track record in managing lodge operations and delivering exceptional guest experiences. Strong leadership skills with the ability to inspire and motivate a team. Excellent communication, interpersonal, and problem-solving skills. Sound knowledge of hotel financials, revenue management, and budgeting. Proficiency in industry-specific software and systems. Bachelors degree in Hospitality Management or a related field preferred. Awareness of industry trends, market conditions, and competitive landscape.