General Manager

COUNTRY HOTELS IS EXPANDING AND LOOKING FOR GENERAL MANAGERS GM DUTIES AND RESPONSIBILITIES: Oversee the operational functions. Ensure full compliance to operation controls, policies, procedures and service standards. Lead all key property issues including capital projects, maintenance, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded. Developing improvement actions, carry out costs savings. A strong understanding of financial statements and the ability to react with impactful strategies. Closely monitor business reports on a daily basis and make decisions accordingly. Ensure that monthly financial outlooks for Rooms, food & Beverage, Admin & General, are on target and accurate. Maximising room yield and hotels revenue through innovative sales practices and yield management programes. Prepare daily and monthly financial reporting Draw up plans and budget (revenue, costs ect.) Act as a final decision maker in hiring key staff. Provide effective leadership to hotel team members. Lead in all aspects of business planning. PREREQUISITES The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights EDUCATION A University degree or diploma in hotel management or a related field is beneficial with experience in managing a hotel with a clear track record. Excellent computer system skills. EXPERIENCE At least 5 - 10 years experience in the hospitality industry.