Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – we are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Job DescriptionThe successful candidate will be responsible for managing the operations of a single call centre or business segment. Oversees operating systems, including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing the operations and efficiency of the call centre. May build industry relations, communicate technologies, and address operational concerns through industry networking. It also needs to obtain new campaigns from internal clients and build the credibility of the call centre with potential clients.Minimum Qualifications RequiredStandard 10/NQF4/MatricRE 5Business management related qualification (advantageous)Minimum ExperienceMinimum 5 years' commercial Sales experienceMinimum 5 years' in a Team Manager roleUnderstanding of Sales system and applicable processes that impact on the sales processDeliverables include, but will not be limited toCoaching of sales teams: Sales skills, telephone etiquette, product knowledge and development changes.Active participation and involvement with regards to new development and changes.Effectively manage daily operations of the call centreDriving and achieving monthly sales targetsCreating reports, presenting them, and submitting to Executive Head of Business InsuranceEssential RequirementsWritten and verbal communication skillsAttention to detailSupervisory skillsConflict handling and manage team dynamicsSelf-motivated, inspire othersMotivation and desire to excelProblem solving skills and solution orientedFlexibilityAbility to multi-task and cope with pressurePerformance management experienceCommitment to personal and team goalsProfessionalismAbility to apply business rules and processesProvide technical guidance to team membersBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Deadline to apply: 23 August 2024Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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