General Manager  Service Station

Description Our client in Retail industry is currently looking to employ a General Manager – Service Station based in Humansdorp. The General Manager – Service Station is a key driver of overall performance and operational excellence at the site. This role is responsible for the management, administration, operational, financial, compliance and risk aspects of the site. As the Site Partner you will play a crucial role in overseeing, managing and coordinating various activities to ensure high quality service and exceptional profit levels. Requirements: Degree in Business Management or respective field.5 - 10 Years related Retail Managerial Experience in a similar environment.Experience running a fuel and retail business is essential.Knowledge and experience in the following, advantageous: Retail operations, safety regulations and compliancy standards; Finance, Operations, Business Development, Business Relations; Project Management; Risk and Compliancy; Strategy; People Management; Holistic Retail Environment.Microsoft Office Advanced.Proficiency in using in-house systems and software for site management, reporting and communication.Understanding of company environment/ industry, policies, procedures and services.Diverse Leadership, team player, Operational excellence, Financial Acumen, Compliancy / Regulatory, people efficiency and management.Business Relationship and Development.Exceptional Decision making and Problem-Solving skills.Strategic and Creative thinking.Proven ability to work under pressure with the ability to adapt to a fast-paced environment.Excellent Interpersonal Skills.Excellent Communication, written and verbal.Responsibilities and expectations but not limited to: Strategy: Manage and Deliver on the Site Plan and budget, focusing on sales and profit growth, innovation and continuous improvement (Design, Analyse, Measure, Implement, Control).Identify opportunities for growth, expansion and process/system improvement whilst ensuring cost-effectiveness and profitability.Visionary mindset with the ability to anticipate industry needs and trends against the position of the site for future success.Manage, monitor and analyse operational efficiency, identify areas for improvement and implement strategies to optimize productivity and enhance performance.Oversee, develop, execute and monitor action plans to achieve set objectives and drive progress with improvement across the site.Operational: Operational Management: Oversee day to day site operations, including but not limited to fuel handling, retail outlets, storage, stock and distribution.Assume full responsibility for smooth running of the entire site efficiently and effectively.Coordinate with suppliers ensuring timely receipt of products and service delivery whilst maintaining optimal inventory levels.Oversee fuel and stock control and handle all stakeholder interactions.Ensure time is dedicated to all areas of the site.Internal/External stakeholder focused mindset and the ability to manage the site professionally and efficiently.Operational Control: Oversee all aspects of cash, stock, equipment, HR and other resources onsite.Ensure efficient daily, weekly and monthly capturing and reconciliation of swift.Conduct daily, weekly and monthly stock controls and stock takes.Supplier and Franchisor Relationships: Establish, build and maintain solid relationships with all parties and liaise with franchisors on requirements and campaigns.Operational Performance and Corrective Actions: Evaluate performance against balanced scorecard targets for the site.Implement corrective actions in collaboration with the supportive arm of the operational management team.Compliance and Policy Adherence: Adhere, implement and enforce company policies, procedures and compliance alongside those of franchisor and relevant laws within South Africa.Oversee the implementation and adherence of all safety protocols, ensuring regular safety checks, attending outcome meetings with all relevant stakeholders ensuring action plans for any non-conformance.Collaborate with regulatory authorities to meet all legal and safety requirements.Health, Safety, Environment and Quality (HSEQ) Compliance: Manage, Collaborate and execute alongside stakeholders to ensure compliance with all requirements.Insurance Claims: Oversee and manage insurance claims with relevance to Insurance Policies, legislation and licenses.Profitability and Performance: Ensure Margins and Profitability targets are met, collaborating alongside Operational team on areas of improvement.Fraud Prevention: Manage and execute measures to prevent fraud, protecting the interests of the Site at all times.Customer Service: Uphold a customer-centric approach, ensuring efficient and courteous customer service and follow through / resolution of complaints promptly aiming for complete customer satisfaction.Implement customer feedback mechanisms to enhance service quality and customer suggestions.Marketing: Oversee, develop and implement marketing strategies to attract and retain customers whilst collaborating with all stakeholders.Monitor alongside operational team assigned market trends and competitors activities to adapt marketing plans accordingly.Execute promotional campaigns and initiatives from franchisors and internal promotional campaigns and initiatives.Maintenance and Facility Management: Oversee the maintenance and cleanliness of the site.Ensure proper functioning of all equipment and facilities arranging timely repairs when necessary.Efficiently manage and maintain company assets, facilities and equipment.Oversee building projects, alterations, upgrades and revamps as required.Financial Operations: Manage, oversee and monitor budgets to control expenses and maximise revenue.Analyse daily, weekly and monthly reports to assess site performance and identify areas of cost reduction and revenue growth.Ensure Site finance department issues accurate and timely capturing and reporting as instructed by company Head Office with adherence to processes and procedures.Manage all financial deliverables on-site, authorizing payments, monitoring all daily transactions with accuracy on a daily, weekly and monthly basis.Access and manage the bank account, sole responsibility for authorizing payments, debit order instructions and monitoring movements in the bank account.Manage the overseeing of cash-ups after every shift, fuel and other stock orders.Daily reconciliation of bank related to fuel purchases, payments, unpaid items or reversals, speed point and POS.Manage energy consumption and cost whilst controlling margins.Reporting: Oversee required submission of statutory reports to company Head Office.Alongside Operations team, reviewing analysed financial operations data reports which include budgetary performance, revenue and expense analysis equating to profitability, cost trends and financial forecasts.Alongside Executives, making strategic decisions and identifying opportunities for cost optimization.Providing feedback on operational performance metrics outcomes, gauging the effectiveness of processes and KPIs (Ie Fuel inventory levels, fuel sales volumes, retail store performance, customer footfall, transaction values, staff productivity / site productivity).Review outcome of reports on Fuel Supply Chain performance, output of analyses inventory turnover rates, stock levels ensuring optimal fuel performance.Reporting on safety incidents, accidents and compliance with regulations with notification of corrective measures taken.Disclosing customer feedback and satisfaction reporting understanding experiences and identifying areas for improvement ensuring customer-centric decisions to enhance customer loyalty.Review Reports on market trends, competitor analysis and industry insights. Ensuring understanding of market dynamics allowing for informed decisions to position the company effectively and capitalize on market opportunities.Staff Relations and Development: HR and Employee Management: Manage all aspects of HR, including motivation, discipline, upskilling and development of staff.Ensure adherence to company's HR Policies and Procedures.Oversee employee shift rosters.Handle disciplinary actions and prepare where necessary to attend CCMA proceedings.Oversee payroll administration and manage incentives, union contributions and statutory deductions in cooperation with the bookkeeper.Oversee employees leave, addressing critical areas.Standards Enforcement and Leadership: Enforce required standards in service, quality, health, hygiene, upskilling through training initiatives and good leadership.Oversee and ensure training and the development of a competent team of employees.Set performance goals and conduct regular performance evaluations ensuring employees meet expectations.Maintain appropriate staffing levels and prepare for succession and progression.Drive change and lead teams through periods of transformation.Lead by example, inspiring a high-performing operational team, providing mentorship, guidance and professional development opportunities.Foster a collaborative work culture that aligns with the company's values.Motivating staff and maintaining a positive, transparent, mission oriented, results driven and values centred environment.Participation and Approval of recruiting.Recognise problems, seeking appropriate input and developing solutions to resolve problems in a positive and culturally sensitive manner.Provide leadership, and coaching.
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