ResponsibilitiesLeading the store team by being a Brand Ambassador who represents the brand and builds guest loyalty.Deliver exceptional guest experience by implementing and monitoring our guest experience strategy and standards within the store.Achieving store results by driving and ensuring achievement of turnover, new accounts, and rewards programmes.Effectively managing the stock and minimising in-store risk.QualificationsGrade 12 (Matric)SkillsProven experience operating at a Leadership level.Ability to build and maintain strong, business partnerships with support teams.A leader who develops, inspires, motivates, and drives a high performing team.Ability to communicate effectively at all levels.Passion for delivering exceptional guest experience.Ability to deliver the achievement of goals.Ability to influence the store team and lead change effectively.Business acumen and numerical ability.Ability to thrive under pressure.Must be able to work a flexible schedule to meet the needs of the business and will require weekends, public holidays, and evening shifts.Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.Figure and admin orientated.Management Experience.Organised and thorough.An excellent leader and business manager.Profit and turnover driven.Able to manage risk within the store.Strategic Sales Planning.Managing the Sales Process.Customer Value Management.Behaviours For SuccessTaking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Effectively building formal and informal relationship networks inside and outside the organization.Building strong customer relationships and delivering customer-centric solutions.Making good and timely decisions that keep the organization moving forward.Anticipating and adopting innovations in business-building digital and technology applications.Creating a climate where people are motivated to do their best to help the organization achieve its objectives.Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.Good verbal/written communication skills and good organisational skills.Strong organizational and planning skills.The ability to multi-task in a fast-paced environment.The ability to work independently.The ability to take initiative.A high level of attention to detail.Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.About UsWho we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that inspire our customers to live their best lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.About The Team@home is a well-established homeware and furniture brand offering its guests a full range of premium, quality homeware and furniture. @home is looking for individuals who believe in the art of possibility and delivering a true omni-channel experience. Do you love making people feel at home? Are you driven by exceeding business and guest experience?
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