Responsibilities:All development must align with operational strategiesEstablishing technical specifications including productivity optimisation and quality control for client service standardsMaintains and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement pertaining to the company AppFollow Quality Assurance proceduresMaintains and improves quality results by creating standards and guidelines, recommending improvements where applicableMeet financial objectives as set and directed by the MD and CEOPrepares performance reports by collecting, analysing and summarising data and trends as relevantBeing available on call 24/7 for any operational needs from the response centreDriving the onboarding efficiency optimisationsTaking full accountability for the effective handling of any issuesMaintains professional and technical knowledgeEnsuring that all records are in line with company procedure and accepted practicesCompleting odd relevant tasks of medium complexity within specified time framesLiaising with off-site team to design and develop the company App and portalDefining of user stories and acceptance criteriaWriting of automated acceptance criteriaDemonstrating software to end usersRaising any risks that are identifiedMonitoring of issues and ensuring the maintenance of qualityEnsuring that all documentation is done to required standards Requirements:At least 2 4 years proven relevant experience and knowledgeRelated degree, diploma, or certifications (Computer Science Degree is preferred)Good knowledge of innovative solutions and technologiesGood knowledge of Business IntelligenceUser interface knowledgeMulti-tier software and database designExperience in Agile software development competenciesCall Centre and Logistics experience is beneficialSound verbal, written and telephonic communication skills in EnglishAdvanced computer literacy (Microsoft Office, Word, Excel, PowerPoint)Key technical skills:.NET CoreC#SQLTest LibrariesFront end frameworks (Angular / React Vue)Nice to have:AzureDocker ContainersKubernetes