Job Description : Order Fulfillment Coordinator (Retail Wholesale Hardware)Position Overview :The Order Fulfillment Coordinator is responsible for ensuring efficient and accurate processing of customer orders in a retail wholesale hardware environment.
This role involves managing order preparation, tracking, and fulfillment processes while collaborating with warehouse, sales, and logistics teams to meet customer expectations and deadlines.Key Responsibilities :Order Management :Receive and process customer orders accurately and promptly.Verify order details, including quantities, specifications, and delivery timelines.Coordinate with sales and customer service teams to resolve order discrepancies or special requests.Fulfillment Coordination :Work closely with warehouse staff to prioritize and prepare orders for shipping or pickup.Ensure all orders are packed securely and labeled correctly to minimize errors.Monitor fulfillment progress and address any issues that may arise.Inventory Management :Track inventory levels to ensure product availability for current and future orders.Communicate with procurement or inventory teams about stock shortages or replenishment needs.Maintain accurate records of inventory transactions related to order fulfillment.Shipping and Logistics :Coordinate with delivery drivers or third-party carriers to ensure timely shipment of orders.Prepare shipping documentation, including invoices, packing lists, and tracking information.Track shipments to confirm delivery and resolve any delays or issues.Customer Interaction :Serve as the point of contact for customers regarding order updates, delivery schedules, and issues.Address and resolve customer complaints or concerns related to order fulfillment.Provide proactive communication to ensure customer satisfaction.Process Improvement :Identify inefficiencies in the fulfillment process and recommend solutions.Implement best practices to enhance order accuracy and speed.Collaborate with team members to develop and maintain standard operating procedures (SOPs).Compliance and Safety :Ensure adherence to company policies and industry regulations related to order fulfillment.Maintain a clean and organized fulfillment area in compliance with safety standards.Qualifications :Experience in order fulfillment, logistics, or warehouse operations, preferably in retail or wholesale hardware.Familiarity with inventory management systems and order processing software.Strong organizational and multitasking skills.Excellent problem-solving and communication abilities.Knowledge of hardware products and tools is a plus.Key Competencies :Attention to detail and accuracy in managing orders and inventory.Ability to work effectively in a fast-paced and dynamic environment.Strong teamwork and collaboration skills.Commitment to providing outstanding customer service.Work Environment :Combination of office, warehouse, and delivery areas.May involve physical tasks, including lifting or moving hardware products.Flexible schedule may be required, including weekends or extended hours during busy periods.This role is essential to maintaining smooth and efficient order fulfillment operations, ensuring that customers receive their products on time and as expected.
#J-18808-Ljbffr