Introduction: Responsible for management and operations of a Hinterland Fuels Station and Express Shop. Description: PURPOSE OF THE JOB: Responsible for management and operations of a Hinterland Fuels Station and Express Shop. DUTIES AND RESPONSIBILITIES OF THE JOB: Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Hinterland Fuels Team, ensuring excellent customer service. Motivate, encourage, and challenge store cashiers. Promote and resolve customer complaints, in a timely and professional manner. Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept. Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner. Maintain quality brand image standards as pass evaluations. Supervise, and discipline all store employees (and assistant manager) according to company policy. Complete daily paperwork and computer entry in a timely manner as established by management. Monitor cash over/short, inventory shrinkage, and drive offs daily. Conduct Store meetings as needed with employees. (A minimum of one monthly) Have the physical ability to perform all duties of a Fuels cashier regularly. Understand all information in the daily reporting of store operations. Follow and enforce all Company Policies and Established Procedures in the store operations. Implement Monthly promotions, ensure all POS advertising/signage is properly posted at the proper time. Communicate and perform all price change request, mark downs / ups as requested by the Operations Manager. Implement and enforce all merchandising and vendor policies and procedures. Enforce all Safety and security Issues and report all unsafe conditions. Conduct regular safety and security Meeting and document with employees attending signatures. Report and process all employee and/ or customer incidents or accidents following company procedure. Oversee stocking activities, ensuring that all shelves are neatly and adequately stocked, and that expired products are removed. Receive merchandise from vendors and suppliers to ensure that the right amount and type of items have been delivered. Maintain Franchise standards as agreed with OK franchise division or in-house standards and SOPs. Take responsibility for the marketing of the business to local targeted customers as agreed with Operations Manager. Create shift rosters for staff members, and ensure that they are implemented, and are being followed properly. Ensure staff are clocking correctly and minimise overtime and casual labour with effective staff planning. Manage all site staff, to ensure that they are correctly performing their work activities. Ascertain that service levels are properly being carried out, keeping customer satisfaction in mind. Create and maintain effective liaison with vendors and suppliers to ensure that fuel and store items are timely delivered. Ensure that fuels wet stock is managed and reconciled as per the prescribed SOP. Order fuel and receive deliveries as per the SOP. Coach and role-play with cashiers and fuel staff to ensure that customer interaction is of a high-standard consistently. Manage the online training platform for the filling station, ensuring all staff complete the prescribed modules for their particular jobs. Conduct or facilitate disciplinary processes as and when required for all staff. Oversee the maintenance and proper housekeeping of all the related assets and equipment on site to minimise downtime and maximise return on asset. Ensure that Fuels management receives the correct competitor intelligence as requested. Represent the business at various industry bodies such as business chambers, retailers associations etc. Requirements: National Senior Certificate, Code A Drivers License (preference will be given to candidates with a business qualification) 2 3 years relevant experience (preference will be given to fuel and convenience-retail experience) We are committed to transformation through the appointment of persons from designated groups and potential candidates from these groups will enjoy preference. Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances. Should you meet the above requirements and be of the opinion that you can make a contribution to the company, kindly register and apply on our Career Page at www.groupcareers.co.za Should we not have contacted you within six weeks of the closing date, you may assume that your application has been unsuccessful. CLOSING DATE 20 SEPTEMBER 2024
