Frontline Support Specialist

Join Our Team as a Frontline Support Specialist!Be at the forefront of exceptional customer service delivery. Elevate your career with us and make a real difference today!Responsibilities:Manage client inquiries 24/7 via live chat, support emails, and contact forms on our Customer Support Portal.Provide prompt and personalized responses, handling escalations with empathy and efficiency to ensure swift resolutions and customer satisfaction.Follow established escalation protocols, working closely with the Support Team Manager to resolve complex issues.Build stronger relationships with clients by proactively engaging with them and gathering feedback.Offer additional support during the absence of Customer Success Managers.Desired Qualifications:Minimum of 3 years of experience in customer service or administrative roles, ideally in a B2B environment.1–2 years of experience as a Virtual Assistant is required.Strong background in customer service is essential.Subject matter expertise in customer/client support.Familiarity with eCommerce tools/software such as LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, or Freshdesk (preferred).What We Offer:$5 USD per hour with the flexibility to #WorkFromHomeFull HMO Health Insurance + Dental CoverageExclusive Company Swag KitsGenerous Paid Time OffPerformance and Recognition BonusesHoliday Pay & Year-End BonusesApply Here: forms.gle/7p3Ujcs8A7JNaJUR6Application Code: JAZZHRNote: Applications submitted only through the provided link will be considered.
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