Job Responsibilities:Manage inbound and outbound queries for internal and external customers.Guide customers around basic HR processes, systems, and tools.Interpreting and classifying requests or queries and providing 1st level support.Requests and queries identified to be more complex are to be accurately captured/classified and forwarded to subject matter expert for speedy resolution.Respond to customers' queries in a timely and professional manner.Collaborate with various HR teams to ensure accurate and speedy resolution of requests or queries.Deliver superior service by adhering to SLAs and quality standards.Engage with customers across multiple platforms and technology.Process all relevant administration tasks/functions handled by the frontline team, including:Employee Relations administrative support.Talent Acquisition, Capability, Development Leadership, Performance, and Transformation administrative support.General administrative support across HR functions (e.g., OD, Employee Engagement, Well-being, Reward, and Benefits).Qualifications and Experience:HR-related Diploma, Degree, or Postgraduate qualification is advantageous.Minimum of 1 year in customer service/query management function.Minimum of 2 years of administration experience.Experience working in a customer service call centre or shared services environment.Experience dealing with HR administration and data processing.Basic understanding of HR processes.Experience in shared services.Basic understanding of how Human Resource Departments function.Understanding of the TFG business context.Skills:Review and Reporting.Assistance in managing Change.Business Case Contribution.Enterprise Readiness Assessment.Human resources systems and tools.Employee Relations.Good communication and interpersonal skills.Proven time management and planning skills.Excellent attention to detail and high level of accuracy.Excellent skills in MS Office (Word, PowerPoint, and Excel).Problem solving.Ability to multitask.Ability to work independently.Ability to work under pressure.Ability to plan and organize.Behaviours:Applies market and business insights to drive organizational objectives.Effectively works with others to achieve shared goals.Creates an environment that fosters and nurtures a culture of creativity which drives success.Thinks and plans strategically, focusing on the long-term goals and objectives of the organization.Develops plans and prioritizes initiatives that align with organizational goals and objectives.Understands and navigates dynamics created by processes, systems, and people.Assesses and improves the efficiency, effectiveness, and quality of various work processes.Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment.Interprets and simplifies complex and contradictory information when resolving organizational problems.Takes accountability and ensures others are held to account on agreed-upon performance targets.Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.About UsWho we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers, and the teams behind the scenes.Are you with us?About the TeamThe human resources team strives to create the best experience for all employees throughout the organization, focusing on people and culture. This team is responsible for talent acquisition, onboarding, performance management, development, career progression, employee relations, and remuneration.Job InfoJob Identification: 3673Job Category: Human ResourcesPosting Date: 08/28/2024, 07:07 AMJob Schedule: Full timeLocations: 36 Jenkinson Street, Parow East, 7500, ZA
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