Location: Plettenberg Bay Employment Type: Full-Time Reports To: General Manager
Position Overview: My Client is seeking a dynamic and experienced Front of House (FOH) Hospitality Manager to join their team at a very prestigious Country Club and Golf Course. This individual will lead the front-of-house operations, ensuring exceptional guest experiences and seamless service coordination. The ideal candidate will have a passion for hospitality, strong leadership abilities, and a commitment to maintaining high standards of service and operational efficiency.
Key Responsibilities:
Guest Experience Management: Ensure guests receive outstanding service from arrival to departure. Handle complaints professionally, enhance customer satisfaction through feedback, and implement initiatives to improve overall guest experience.
Team Leadership and Management: Recruit, train, and supervise FOH staff, including waiters, bartenders, and hosts. Foster a positive work environment, conduct regular performance reviews, and ensure adherence to uniform and grooming standards.
Operational Efficiency: Oversee daily operations, ensure smooth service coordination with the kitchen and bar, maintain cleanliness, and implement procedures to maximise efficiency and minimise waste.
Financial Management: Monitor and manage FOH costs, ensure adherence to budgets, and optimise revenue through upselling and promotions. Accurately process daily cash and card transactions.
Compliance and Safety: Ensure adherence to health, safety, and licensing regulations. Maintain high hygiene and cleanliness standards and conduct regular safety audits.
Event and Reservation Management: Coordinate bookings, manage private events and large groups, and ensure successful execution of special events and promotions.
Technology and Systems Management: Manage POS systems, ensure accurate order taking and billing, and maintain front-of-house technology such as reservation platforms.
Key Skills & Competencies:
Strong leadership and team management abilities
Exceptional customer service and problem-solving skills
Excellent time management and multitasking capabilities
Financial acumen with experience managing budgets and costs
Proficiency with POS systems and hospitality-related software
Qualifications & Experience:
Proven experience as a FOH Manager or similar leadership role
Strong understanding of hospitality operations and service standards
Relevant tertiary qualification in Hospitality Management or Business Administration (preferred)
Working Conditions:
Ability to work evenings, weekends, and public holidays
Physical stamina for standing for extended periods
If you are a highly motivated individual with a passion for hospitality and exceptional leadership skills, we encourage you to apply for this exciting role.
How to Apply: Please send your CV / Resume with a head and shoulders photograph and cover letter to the email attached to this advert.
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