Job DescriptionHello Future Fraud ManagerWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who has:• Understanding of the complex world of fraud• Understands the forensic, data and technology environmentHello Future Fraud ManagerWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.You will be responsible for:The successful applicant will be looking after the following portfolio's: commercial, public-sector banking, merchant services and WesbankPrevent, detect and investigateRecovery (as much as possible).Files to be written off against monthly set targetEffective flow of information to and from SABRIC; The cross linking of cases across banks; effective intelligence gathering.Provides FRM information timeously when requested; Utilises FRM resources where required to extract relevant information by collaborating and communicating with other client service team supervisors to balance client service goals with risk management activity and decisions.Subpoena dates are met; Information in response to subpoenas is accurate; Complaints are tracked and responded to; Complaint responses are accurate; Ombudsman complaints do not result in FNB losses.Reconciling of customers account fees, interest and fraudulent transactions to be reversed the same day the file is received.Development and maintenance of a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialisation.Comply with governance in terms of legislative and audit requirements. Effectively prioritises and focuses on cases that are likely to yield results by ensuring team links different cases together and uses tools and processes to full advantage to track down fraudsters.Conduct client awareness and staff training campaigns in order to effectively detect and/or prevent potential fraudulent activities.Ensure effective and efficient fraud monitoring.Keeps track of the progress made in investigations by providing accurate input to the monthly CEO report and keeps key stakeholder in the loop with respect to the progress in key investigations and effectively keeps track of arrests and convictions.Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.Are you someone who can:Understanding of the complex world of fraudUnderstands the forensic, data and technology environmentDesign and implement fraud strategyDesign and enforce fraud policies and proceduresLead and guide a team of fraud investigatorsConduct regular risk assessmentsWe can be a match if you have: Bachelor's degree or higher in finance, law or relatedCFE qualification5+ years' experience in a fraud role2+ years' experience in managerial role within fraudExtensive experience designing and implementing fraud strategyKnowledge of legal and regulatory frameworks related to fraudStrong data analysis skillsGood skills in Excel, PowerPoint, SAS, etc.Are you interested to take the step? We look forward to engaging with you further. Apply now!#Post#FNB#LI-LM3 Job Details Application Closing Date04/09/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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