Fraud Administration and Operations Manager Manage and guide team resources in executing the appropriate fraud administration processes and procedures in a timely manner to maximize recoveries for FNB and minimise any write-offs.
Reduce fraud complaints by conducting analysis of complaints, identifying gaps, and recommending improvements to ensure processing at optimal levels at all times. Lead participation in specialist practice forums to share information and insights across the business. Cultivate and manage objective working relationships with various law enforcement agencies, experts, and counterparts in the banking industry. Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery. Extract, share insights, lessons learnt, and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation, and policies. Ensure that required systems are available for use, suitable rules are applied, and fraud administration processes are executed within the required timelines and compliance standards. Develop and implement appropriate fraud recovery strategies with priorities and objectives for the forthcoming year that relate to specific BUs and channels. Conduct fraud administration activities in line with applicable laws, policies, and procedures stipulated in FNB. Manage recovery activities in line with applicable standards and laws to maximize recoveries for the Bank, and approve write-offs based on the rand value of fraud incidents. Manage costs within approved budget and timely submit required financial documents. Check system queues and data records for progress on fraud claims to be processed and aging of accounts respectively. Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives. Manage own development to increase own competencies. Compile and communicate accurate and timely administration function reports to keep key stakeholders informed of recovery, chargebacks, and write-offs, including updating relevant information systems accessed by the fraud community. Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. Closing Date: 31/10/2024
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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