takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Manager to join our Kwa-Zulu Natal Team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. Your responsibilities will include: Assisting in the setting up of SOP's for all clients across the delivery platformConstantly monitor and upgrade SOP's where necessaryTrain and set up new franchisesTrain SOP's at a franchisee levelSet and maintain service levels of franchisesAdherence of franchisees to branch blue print and franchise agreementSet and manage KPI's at franchise levelRegular audits to assess & measure performanceTravelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterlyDriving the company policies, procedures and brand standards through regular auditing processesTrain & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business successAssist franchisees in the training of their employeesMonitoring & measuring branch performance and productivity against SLA's through system checks and reportsPresenting solutions to solve problems to help drive the momentum & success of the franchisees businessA FM must be the 'protector of the brand' at all times, working towards brand recognition and business growthQualifications & Experience: Grade 12 or equivalentDiploma or equivalent3 years in a supervisory/management positionMicrosoft Office experience in word, excel & PowerPointTraining experience will be beneficialOperational experience managing national or regional operationsPrevious hospitality/retail franchise working experience will be to your advantagePrevious experience in the logistics industry is not requiredProven track record in delivery and executionIT or tech savvy will be advantageousAttributes required: High energy, self-starterExecution biasUnderstand how technology works for businessProject managementSystem and process orientatedAttention to detail while still seeing the bigger pictureUnderstand convenience and customer serviceStrong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problemsComfortable with change and an excellent team playerLow on ego, high on delivery and executionOrganization & sound communication will be key success factors of a FMThe Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.We are short on ego and high on output.We are doers and not only thinkers, its all in the execution after all.We love what we do and what we are creating.We seek to Employ anExtra Ordinary Mindwho:
is respectful but forthrightis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursispassionate about the potential of e-commerceand delivering aworld-class customer experienceisentrepreneurial,thrives under changeand accepts it is a constant and alwayslooks for solutionsto do something better and fasteris business SMART. Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.comthinks like an ownerof the businessisSMART, has INTEGRITYandis HARD WORKINGIf you meet the above you are anExtraordinary Mind,so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
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