MAIN PURPOSE OF JOB: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavor to reduce crime levels.
Minimum Requirements Post matric qualification in General Management advantageousSales, Marketing or Management diploma advantageous.3 years' minimum experience, at Mid-Management level.Financial knowledge of Budgets, forecasting and Profit and LossGrade B Security Certificate – (existing or to be obtained on appointment)Experience in the Security Industry preferred Duties & Responsibilities
Leadership To consistently provide strong leadership of the branch and its employees.To communicate with passion the vision and strategy of the branch and its performance.To make timely, considered decisions for the long-term success and development of the branch.Finance, Planning & Controls Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.Manage and ensure accurate forecasting for branch in accordance with Finance.Manage Branch P&L to ensure profitability is sustained and growth is achievedManage effective collections for the branchOperations Ensure that effective planning/ production controls are established in all areas and are a key management tool.Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.Champion the development of a customer focused quality improvement culture.Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessaryEnsure that service levels throughout the branch is sustainedDrive a community driven pro-active service throughout the branchManage the branch fleet to ensure that no disruptions occur due to vehicles off the roadManage operational Area Managers to ensure operational excellence throughout the branchEnsure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)Health, Safety and Environment Maintain health & safety policies and working procedures.Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelinesMarketing Drive all marketing activations within the branchDrive customer perception within the branch and address issues highlighted in Customer Perception Survey'sDrive strong social media presence within the branch identifying influencers and forging good relationships with themDrive a culture of "content-creation" to remain relevant in the social media spaceEnsure that OTT strategies are implemented and relevantDrive effective/pro-active communicationsCommercial Be proactive in regularly reviewing customer requirements and feedback.Communicate with customers on a regular basis.Ensure close liaison with branch sales team.Exploit new market and product opportunities via various external routes.Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.People Management Identify training and development needs among staff and coach accordingly.People management, including all HR related issues as well as staff development.Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become availableBusiness development Together with operational managers identify Residential Guarding and bulk sale opportunitiesGenerate proposals for bulk business/Residential Guarding sitesDrive community involvement through operational collaborations and the effective communication thereofManage the profitability of Residential Guarding schemesAttrition Manage all elements of attritionDrive reconnections within the branchAnalyse branch attrition and plan mitigating actions to remedy itManage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimumCompetencies (Technical & Behavioural) Computer Literate (MS Office, advanced Excel, PowerPoint)Extensive knowledge of Operations, Sales, Technical and Administration.Integrity and trust People FocusedCommand SkillsManaging through systemsTime ManagementBusiness AcumenDrive for resultsCustomer FocusManaging and Measuring WorkBuilding effective teamsWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
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