Listing reference: woolw_000780
Listing status: Under Review
Apply by: 1 March 2024
Position summaryIndustry: Wholesale & Retail Trade
Job category: Retail Operations
Contract: Permanent
EE position: No
IntroductionMAIN PURPOSE: To provide exceptional customer service and maximise all selling opportunities for Foods. To manage all Foods costs, drive operational excellence and lead a motivated Stores Foods team to ensure profitability.
KEY OUTCOMEEnsure the delivery of a consistent customer shopping experience in line with agreed service levels.Develop, recruit, retain and lead a competent and motivated store Foods team.Lead and develop the Foods team to deliver against the operating plan, through collaboration with the store management team.Co-ordinate the coaching role.Issuing the performance improvement note.Maximise selling opportunities within the parameters of the Foods selling plan through the effective implementation of trading notes.Ensure shop-keeping disciplines are always adhered to.Effectively manage Foods stock inventory systems and ensure timely replenishment of merchandise.Manage store performance against the Foods scorecard by effectively managing indicators and timeously reporting on them.Manage all Foods departmental activities and related financial costs against budgets and business plans ensuring foods sales growth is in line with agreed targets.Ensure risk is managed within the Foods area by accurately and timeously completing risk audit documentation to ensure compliance.Minimise waste and accurately control stock to prevent shrinkage.Effectively facilitate the management of 3rd party businesses through SLA (e.g., Fish shops, Coffee Shop, ITB).Ensure all Foods operational standards and controls are adhered to, ensuring health and safety and minimising risks in store.Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
Understand, apply, and manage all red flag processes, policies and procedures.
Identify and manage all shrinkage hotspots within the department.
Facilitate regular ongoing shrinkage meetings to ensure employee participation and create awareness amongst employees.
Effectively manage all processes and procedures aimed at minimising shrinkage.
KEY COMPETENCIESPersonal Attributes: Demonstrates passion and commitment for:The customerThe Woolies brand and organisationEach otherSouth Africa and transformationRole models the Woolies values:Quality and StyleDemonstrates a commitment to high performance:Delivery focused and goal-driven.Thrives on and responds to performance feedback.Self:Understand themselves and the impact they have on the people they interact with and the organisation culture and adjust their behaviour accordingly.Plays a leading role in managing and implementing initiatives at a functional/specialist level.Is recognised by their leadership team, peers and reports as competent and can hold their own with leaders in their function/ area of specialisation.Builds strong networks and strategic relationships with internal and external stakeholders.Engages and connects people to enable delivery of operating plan.Are consistent in their decision making and owns the consequences thereof due to strong business understanding and commercial knowledge.Demonstrates attention to detail and reacts to commercial and customer issues within their function.Effectively manages people to execute operating plan.Manage work in a positive and consistent way that creates challenging growth experience.Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous (proof on submission).
Retail and or Business Management Diploma would be advantageous and or Post Matric Qualification (proof on submission).
2-5 years role experience as a Foods Manager/Retail Manager in Retail.
3-5 years minimum Group Head experience.
Team Management of staff.
Leadership and Management experience.
Ability to work shifts that meet operational requirements.
Driver's license and own car highly advantageous.
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