Job Number 24163656Job Category Food and Beverage & CulinaryLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South AfricaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.Perform other reasonable job duties as requested by Supervisors.Minimum RequirementsGrade 12 or Equivalent.Food and Beverage training - advantageous.At least 6 months of experience preferred but not a requirement.Basic knowledge of food pairing.Basic knowledge of cocktails, wines and other alcoholic beverages - highly advantageous.Proficiency in a foreign language - advantageous.Good understanding of customer service and the guests' journey.Safety and SecurityReport work-related accidents or other injuries immediately upon occurrence to manager/supervisor.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).Guest RelationsAddress guests' service needs in a professional, positive, and timely manner.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Thank guests with genuine appreciation and provide a fond farewell.Interpersonal SkillsCustomer Service OrientationTeam WorkInterpersonal SkillsDiversity RelationsMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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