Duties: Operations: Ensure service levels are maintained in the Restaurant and Front Office Manage Dining Room, Catering and ensure that tables are always setup correctly Communicate with service, kitchen staff and reception staff regarding, reservations and special events, check-ins and check-outs Coordinate daily Front of the House and Back of the House restaurant operations Respond efficiently and accurately to customer complaints Ensure compliance with sanitation and safety regulations Control operational costs and identify measures to cut waste Implement policies and protocols that will maintain future restaurant operations Process payroll, and maintain all relevant records Ensure all employees are working within outlined operating standards Management: Manage, organize, and supervise shifts and shift rosters Fill Duty Manager shifts, where you are representing the company, as the most senior person on the property Manage budgets and cost control methods to minimize expenses Sign-off weekly and monthly stock takes Gratuity control and allocation Run all special events alongside Events Manager Ensure that all SOPs and policies are adhered to on property Micros day and reports and account balancing Liaise with customers, employees, suppliers, licensing authorities and sales representatives Human Resources: Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file Schedule staff hours and assign duties for staff by drawing up the weekly roster Ensure that all staff works the minimum number of contractual hours per month Establish standards for personal performance and customer service Maintain dress code standards Assist in conducting performance appraisals/HR Statuses Progressive and constructive discipline in conjunction with HR Maintain staff files Finance: Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted Report on financial performance, inventory, and personnel Ensure quality and concepts are implemented and maintained Ensure stock control system is maintained Daily beverage counts and variance reports to be signed off Keep track of monthly and annual budgets to assist in making targets. Signing off staff hours and payroll adjustments where necessary Admin: Producing management reports as required Sign off monthly income statements Maintain the F&B Staff HR files and other HR related matters as below Maintain the events store for the property Salary: R 35 000 R 38 000 Instructions: Send CV to infosynergyr.co.za (use the full job title, including the City/Town as a reference) Please send CV as a Word or PDF attachment CVs sent on Google Drive will not be opened If you have not heard from us within 14 days, your application has been unsuccessful Requirements: Grade 12 or equivalent Accommodation Certificate / Hotel School Diploma is advantageous Must be computer literate and proficient in Opera Must have at least 5 years previous experience in a 4 or 5 star establishment Must be fully bilingual Excellent communication skills (both written and verbal) Must have contactable references