Career Growth Hospitality & Recruitment are looking for a dedicated, creative Food & Beverage Manager to join the team of a Luxury Hotel in Sandton. The responsibilities of the Food & Beverage Manager include managing F&B operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints.
To be a successful Food & Beverage Manager, you should have excellent customer service and problem-solving skills, as well as experience with designing menus. Ultimately, top-notch Food & Beverage Manager should be skilled at ordering just the right amount of inventory to last until the next delivery.
Responsibilities:
Maintain standards of F&B quality and guest service quality.
Achieves budgeted revenues and expenses and maximizes profitability related to the F&B department.
Contribute to the profitability and guest satisfaction perception of other hotel departments.
Implements and maintains local and national sales/marketing programs.
Develops short term and long term financial and operational plans for the F&B department which support the overall objectives of the hotel.
Participate in the preparation of the annual hotel budget.
Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
Manage in compliance with established company policies and procedures.
Maintain procedures for security of monies.
Maintain procedures for credit control and handling of financial transactions.
Maintain inventory control procedures.
Receives departmental relates guest complaints and ensures corrective action is taken
Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
Develop, recommend, implement, and manage the division's annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
Implement and manage all company programs to ensure compliance with the SOP's and LSOP's; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
Market the F&B outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
Manage the maintenance/ sanitation of the F&B areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Requirements:
A tertiary qualification in Hospitality/F&B Management.
Four to five years of employment in a related position in a luxury hotel or resort.
Advanced knowledge of the principles and practices within the F&B/Hospitality profession. This includes the knowledge required for management of people, complex problems and Food & Beverage management.
Ability to study, analyse, and interpret complex activities.
Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
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