Key Responsibilities:Customer Satisfaction & Feedback: Improve guest satisfaction in dining experiences.Revenue & Profitability Management: Enhance department revenue and profitability.Menu Innovation & Quality Control: Regular menu updates and maintaining high-quality standards.Inventory Management & Waste Reduction: Efficient inventory handling and waste reduction.Health & Safety Compliance: Adherence to health and safety regulations.Staff Training & Performance: Ensure well-trained staff with high performance.Operational Efficiency: Streamline operations for improved guest service.Marketing & Promotions: Collaborate on promotional activities.Supplier & Vendor Relationships: Maintain positive supplier relations.Event Catering Management: Oversee catering for special events.Stock Management: Ensure accurate stock counts with mandatory weekend evening stock takes.Waitstaff & Bar Protocols: Enforce cleanliness and excellent customer service.Weekly Reporting: Submit detailed expense and overhead reports.Cost Monitoring & Damage Reporting: Prevent overspending, report theft or damages.Handover Books & Meetings: Ensure smooth shift transitions with thorough handovers.Guest Service & Account Management: Attend to guests, manage accounts, and ensure accurate cash-ups.Staff Menu Knowledge: Train staff on dish ingredients and preparation.POS System & Upselling Training: Provide training on upselling and using the POS system.Table Arrangements & Event Setup: Train staff in setting up for group events and conferences.If you're a motivated leader with a passion for driving excellence in food and beverage operations, apply now!