First Line Support Technician

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Assisting Installers with Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· Data Usage Reports.
· Following and Maintaining call logging procedures.
· Fault finding reports, incident reports etc.
· Adhering to our internal Support SLA.
Stay up to date with new solutions and products. Competencies & skills: Excellent verbal and written communication skills.Excellent organizational and multitasking skills.A positive attitude and strong work ethic.Customer Service orientated.Professional.Willingness to expand his / her knowledge.A team player with high level dedication.Ability to work under strict deadlines. Knowledge & Experience: Proven work experience as a First Line Support Technician or Helpdesk Support Technician.Minimum 2 year working experience in similar role.Must have a knowledge of networking and wireless technologies.Hands-on experience with MS Office Suite as well as an ITIL based call logging program.Certification in A+ N+ or relevant field (advantageous). Minimum Requirements: MatricA tertiary qualification in A+ or N+ or relevant field. Shortlisted applicants will be contacted within 2 weeks, if you do
not hear from us by then your application for this position was
unsuccessful, but you have been added to our database for future
vacancies.