You may occasionally be required to travel for business.
This role can be based remotely in the United Kingdom.
Description and RequirementsWe are seeking a dynamic and experienced leader in Technical Marketing and Customer Innovation to join our team. This role will be pivotal in driving customer-centric technical marketing strategy and product innovation for our Helix products and solutions. The ideal candidate will have a proven background in ITSM, AIOps, and Monitoring, with strong hands-on leadership experience in service and operations management. Experience in delivering solutions that bridge technical innovation with customer needs is highly valued.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Strategic Leadership: Develop and execute comprehensive customer innovation and technical marketing strategies that align with BMC's business goals.Product Positioning: Collaborate with product management and development teams to define product positioning, messaging, and unique selling propositions.Content Development: Oversee the creation of high-quality technical content, including whitepapers, case studies, webinars, product demos, and marketing collateral.Sales Enablement: Equip the sales team with the necessary tools, training, and resources to effectively present our products.Customer Innovation: Identify customer challenges and lead the development of innovative solutions that meet both business and technical needs.Market Research: Conduct in-depth market research and competitive analysis to identify trends, opportunities, and customer pain points.Cross-Functional Collaboration: Drive alignment across product management, sales, customer success, and engineering teams globally.Customer Engagement: Foster key customer relationships and enhance brand awareness.Performance Metrics: Establish KPIs and metrics to evaluate the effectiveness of marketing initiatives.To ensure you're set up for success, you will bring the following skillset & experience:
Demonstrated expertise in IT service management, customer innovation, and strategic planning within the software or IT industry.Extensive experience creating and implementing customer-focused strategies.Strong technical understanding of software products, IT infrastructure, and cloud technologies.Experience managing cross-functional and global teams.Proficiency with digital tools and analytics.Excellent communication and presentation skills.Demonstrated leadership skills.QualificationsBachelor's degree in computer science, Engineering, Marketing, or a related field; advanced degree preferred.Demonstrable experience in technical marketing, value engineering or a similar role.Strong technical understanding of software products, IT infrastructure, and cloud technologies.Proven track record of developing and executing successful marketing strategies.Excellent communication and presentation skills.Experience with digital marketing tools and analytics platforms.Ability to work collaboratively in a fast-paced environment.Strong leadership skills.Our commitment to you!BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at / near the top of the range. A reasonable estimate of the current range is £125,700 - £209,500.
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