Date Posted: 11/05/2024
Req ID: 40576
Faculty/Division: Vice-Provost, Students
Department: Enrolment Services
Campus: St. George (Downtown Toronto)
Position Number: 00022071
Description: About us:
The Financial Aid unit of the University Registrar's Office under the Vice-Provost, Strategic Enrolment Management supports in the administrative processes and procedures for Government funded financial aid programs, need based financial aid programs and the University of Toronto Assistance Plan (UTAPS).
Your opportunity:
Under the general supervision of the Associate Director, Financial Aid, the Financial Aid Clerical Assistant is responsible for supporting the business processes related to the administration of full-time and part-time government-funded student aid for students from Ontario and other Canadian jurisdictions as well as United States residents accessing Federal Direct Loans. Administration of full-time and part-time government aid includes processing applications; reviewing documents for completeness and accuracy; identifying and obtaining from students information and/or missing documents; data entry using various University of Toronto and government systems; keeping current on basic government and university student aid practices and procedures; and adaptability to changing government systems.
Your responsibilities will include: Tracking and monitoring student registration and/or enrollment statusVerifying the eligibility of applicantsVerifying the accuracy and completeness of documentsVerifying the accuracy of financial aid entitlementsUpdating and maintaining database recordsResolving issues within the scope of the role and escalating problems as requiredActing as the first point of contact for general enquiriesTracking and monitoring distribution of awards and financial aidEssential Qualifications: College Diploma (2 years) or acceptable combination of equivalent experienceMinimum two (2) years related experience in a high volume environment in the clerical support and/or customer service areasExperience with fast and accurate data entryExcellent, accurate keyboarding skillsAdaptable to change – ability to adapt to different government student aid systems used across Canada and the US; adaptability to new software tools; demonstrated ability to adapt to new policies and procedures quickly and accuratelyGood oral and written communication skills; good interpersonal skillsGood organizational and time-management skills; accuracy and attention to detailReliability; ability to exercise judgement; ability to exercise discretion, tact and judgment; demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all timesAbility to work under pressure and to meet deadlinesCooperative; ability to work both independently and as part of a teamService-oriented attitudeAssets (Nonessential): Familiarity with university and government student aid programs in Canada and the United States is an assetFamiliarity with ROSI is an assetTo be successful in this role you will be: AdaptableMulti-taskerOrganizedTeam playerClosing Date: 11/14/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term; This is an approximately 18-month contract position. Schedule: Pay Scale Group & Hiring Zone: USW Pay Band 07 -- $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan
Lived Experience Statement:
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement:The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
Accessibility Statement:The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ******.
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