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Job Introduction: Field Technician - G4S Deposita - Johannesburg East Rand - South Africa
Deposita SA, a world renowned Cash Management Company specializing in smart solutions for banking, retail & wholesale sectors, has a vacancy in the Operations Department. Reporting to the Operations Manager, the successful candidate will be responsible for installing, repairing, and maintaining ABM's as well as docking stations. The successful incumbent should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgement in the pursuit of the goals of the organization. Understanding the role which technical support plays within a successful business unit is essential. The incumbent will be expected to be results-driven and to live the values of the organization.
Role Responsibility:
Effective management of Installations and Maintenance:
Ensuring installations and uninstallation of ABM's are completed.
Provide training to customers on new ABM.
Maintain and install docking stations.
Maintain ABM's and install new modifications.
Effective management of Operational Excellence:
Ensure that customer needs are attended to timeously.
Workmanship is always at the highest level.
SLAs to be completed according to the business arrangements.
Maintain and care for equipment issued by the business.
Collect faulty canisters from the cash centre for repair by the service centre.
Monthly maintenance to be completed according to SLA agreements (98% per vendor).
Correctly completing Call logging system (Journey) for reference, billing and stats.
Effective management of Client Retention:
Ensure existing clients are satisfied with the operation of the devices by ensuring effective training has been done on the devices.
Effective management of Customer Service:
Perform spot fixing on-site.
Ensure technical call-outs are attended within time limits of SLA.
Work extended hours when needed.
Health and Safety:
Participate in the design, development, review, implementation, and monitoring of each year's branch/region/national safety plans.
Participate in safety forums created by the company, for example, safety meetings and safety talks.
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities through safety meetings/committee/representatives/management.
Attend safety education and refresher programs.
Comply with safety policies and procedures at the workplace.
Distribute safety information as and when required.
Wear protective clothing at all times.
The Ideal Candidate:
Qualification & Technical Experience Required:
Grade 12 / NQF Level 4.
A valid driver's license.
Electrical skills.
Technical skills.
Skills and Attributes:
Delivering great customer service.
Sharing and cooperating.
Dealing with challenging circumstances.
Understanding the organizational environment.
Attention to detail.
Work under pressure.
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