Field Service Technician – Maritime CranesRole Summary: Provides any kind of service to the customer's company machine.Accountabilities / Key Performance AreasApply electrical, electronically, hydraulically, and mechanical theory and related knowledge to test and modify operational electrical machinery and electrical control, electronically control equipment and circuitry, hydraulically circuits and components, mechanical equipment.Diagnose, adjust, repair or overhaul port equipment such as harbour mobile cranes, reach stackers, ship cranes, ship to shore cranes, rubber tyred gantry cranes, etc.Complete assigned paperwork as per procedures, including time sheets, work reports, and expense reports in the latest available version.Fill out all forms properly, including customer's signature where applicable.Cares for and maintains company tools, machines and equipment.Operate machine for test, inspection, diagnosis, and troubleshooting.Sets a positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs.Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer's specifications.Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares and OEM repaired parts.Dismantle and reassemble heavy equipment using hoists and hand tools.Clean, lubricate, and perform other routine maintenance work on Company machines.Examine parts for damage or excessive wear using relevant measuring devices.Read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.Overhaul and test machines or equipment to ensure operating efficiency and safe integrity of the machine.Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.Oversee the maintenance of quality standards through visual and mechanical inspection methods.Promote a safe work environment by following on-site safety rules and ensuring the group and self-follow established safety procedures.Oversee the handling and disposing of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar material.Successfully complete factory authorized training.Demonstrate working knowledge of Company Service Software (i.e., Sculi and Crane Management software).Prepare for jobs by checking parts and documentation for accuracy and completeness and any possible required online safety courses (i.e., customer-specific safety induction, MIST (Minimum Industry Safety Training)).Complete jobs independently with minimal assistance from others.Assist customers with troubleshooting, part and machine-related questions when needed.Attend training sessions as required.Maintain a minimum set of tools and Personal Protective Equipment (PPE) required for job performance.Maintain a positive attitude and be a role model for other employees.Maintain company service literature and keep a high awareness of technical changes.Assume the lead person position and train and/or mentor others in the department.Refuse to carry out unsafe tasks in conflict with Company's procedures or technical rules.Follow the Company Field Service policy and the Company code of conduct.QualificationsEducation Experience: Minimum 4-5 years related experience and/or training; or equivalent combination of education and experience.Computer Skills: To perform this job successfully, an individual should have basic knowledge of all Microsoft Office products such as Outlook, Word, and Excel.Skills:Ability to work under pressureAnalytical skillsAttention to detailsProblem solvingTechnical workLogical thinkingTeamworkJudgment - Displays willingness to make decisionsSafety and Security - Observes safety and security proceduresCharacteristics:Able to work aloneActiveWillingness to travelHelpfulResponsibleHighly motivated with a positive attitudeConfidential and professionalHigh tolerance for stress and work pressureWell organizedSeniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionEngineering and Information TechnologyIndustriesManufacturing
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