Field Service Technician - AutomationPrimary Location: Centurion, ZA
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 11 October 2024
JOB TITLE: FIELD SERVICE TECHNICIAN - AUTOMATION We are seeking a Field Service Technician - Automation to join our team. You will be responsible for providing Metso's customers with professional technical support of its products.
The successful Candidate will be responsible for executing technical services at customer sites, providing feedback on customer satisfaction, technology/equipment/service performance, and production improvement activities relating to Market Area.
In this position, you will report to the Field Service Technician Supervisor.
This position is mainly located in Centurion.
TEAM YOU BELONG TO You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a "technical solution" that meets the customer's needs, thus supporting the sales team to enhance and build relationships with the downstream effect on sales realization.
You will work closely with internal and external stakeholders, such as the Field Service Technician Team, to assure a common understanding/application of technical and safety support and information to provide excellent customer service on Metso's equipment.
WHAT YOU'LL DO You are responsible for the following per your allocated area of responsibility:
Delivering technical services at customer sitesBasic customer problem-solving, providing operation and maintenance instructions to customersService contract site visits - repair work; technical inspections and recommendations at site; preventive maintenance work at siteLocal installation and start-up support of pre-assembled productsProviding specific technical discipline work at siteIdentifying sales leads and promoting services offeringTrain customers on basic operation and maintenanceDeliver site reports, time sheets, and travel expenses reports after all jobs performedEnsure proper fulfillment of all QEHS rules and regulations of Metso Outotec and the customerPerform safety inspection at workplace prior to start the jobPerform or participate in job safety analysis (JSA) for any specific job at siteCorrect usage of PPEReporting any unsafe condition at siteWHO YOU ARE Matric (Grade 12)Diploma/Degree in Instrumentation/Electrical EngineeringBackground in mining, metals, or metallurgical processingKnowledge of Metso Analyser technologyKnowledge of Metso Filter technology (Advantage)ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE Ability to deliver technical reports, training, presentations as required with a high degree of professionalismAbility to work independently in a high-pressure environmentHigh level communication skills – English fluencyAbility to work as part of a team and foster a team approach to customer serviceAbility to share responsibility in building long-term customer relationshipsReliable, ethical, and professionalFlexibility to travel up to 75% of time is a mustWHAT'S IN IT FOR YOU An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.Compensation and rewards - Global incentive program tied to business and performance targets.A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.Worldwide support - Leverage our network of peers across the world, offering valuable assistance.Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.
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