Field Service It Technician

Position does entail occasional callouts to various client sites to perform installations, configurations, and technical support, while the majority of the time will be spent as an on-site resource. Responsibilities will include: Daily AV equipment checks Assist with equipment setup, testing, and standby support Provide remote support, telephonic assistance, and on-site visits as needed Provide training on the use of AV equipment and systems to end-users and clients Incident reporting and troubleshooting Preventative maintenance and equipment care Install, configure, and troubleshoot AV / VC systems both onsite and remotely Conduct site surveys to assess needs for new installations and upgrades Diagnose and resolve advanced technical issues related to AV systems Manage inventory for necessary parts and equipment required Requirements: Matric Technical certification or Diploma in Electronics, IT or related field 2-4 years experience in AV / VC systems, specifically in field service, installations, and troubleshooting Solid knowledge of Audio Visual systems and technologies, including installation, wiring, cable termination, and adherence to best practice standards Experience with video routing, switching, and conferencing endpoints (Crestron, Polycom, Avaya) Basic room control experience and familiarity with DSP programming (advantageous) Strong troubleshooting and problem-solving skills Valid drivers license with own vehicle - travel to client sites