MAIN PURPOSETo attract and grow our customer base, through a customer facing or supportive role and in doing so increase the market share, turnover and profitability. To provide exceptional customer service by ensuring customer care, a world class shopping experience for our customers, to play a role in minimising risk and increasing profitability in your store.
KEY OUTCOMES · Provide exceptional customer service to internal and external customers
· Recruit, select, manage and develop people to meet competence requirements
· Participate in team to ensure achievement of department and store goals
· Manage implementation and integration of new initiatives to achieve project goals
· Participate in general store operational duties
· Supervise and coach staff to meet competence requirements
· Job specific responsibilities as per Job Profile (dependant on position)
KEY COMPETENCIES · Passion for the Customer – establish lifelong relationships with our customers
· Passion for Retail and Selling
· 'Living the Brand' : Personal leadership and attitude to work i.e. 'the difference' · Proven team leadership skills
· Action and results orientated
· Assertive and proactive
· Problem solving and decision making skills
· Commercial acumen and numeracy
· Creative and innovative and keeps up to date on retail trends
Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageousRetail and or Business Management Diploma would be advantagous 2-5 years role experience as a Clothing Department Manager in Retail Retail experience highly advantages Team Management would be advantages Leadership and Management experience would be advantageous Ability to work shifts that meet operational requirements
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