Facility Admissions Coordinator, FT DaysFull-timeShift: DayLocation: Shore Medical PavilionPosition Type: Non-ExemptAt Shore Regional Health, you can learn, grow and make a lasting impact on patients and families.
You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other.
Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.Location: Employee will be going to all ambulatory locations such as DIC in Easton, SMP in Queenstown, Denton, and CIC-Cambridge.General SummaryUnder general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department-specific standards for data entry and patient selection.
The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care.
Provides education to the patient and family regarding the financial clearance process and offers information regarding estimated costs of services and financial assistance opportunities.
Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.Principal Responsibilities and TasksServes as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas.Primary functions include focusing on interpersonal skills, data collection, assessing situations, and assisting the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage, provides cost estimates, secures pre-certifications and/or pre-notifications for patient services, collects co-pays and deposits prior to services, and provides financial assistance to patients.Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance.Maintains regulatory and functional knowledge of all registration information required, ensuring timely and accurate reporting/billing.Educates patients regarding adequate insurance coverage and communicates the proper procedures and requirements to patients.Communicates coverage issues to the service areas; works with patients and staff to resolve.Ensures accuracy and completion of paperwork prior to filing admissions; contacts physician/clinical staff to assist with incomplete patient registration paperwork.Maintains department scheduling templates for applicable providers in outpatient department locations.Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement.Assists supervisor with training of new admitting staff by demonstrating department operating processes and procedures.Education and ExperienceCompletion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.Certification and memberships to local organizations such as AAHAM, NAHAM, etc.
preferred.1 year of work experience in a clerical, customer service, or receptionist position, preferably in a healthcare setting is required.
2 years' work experience preferred.Knowledge, Skills and AbilitiesKnowledge of health insurance principles and practices is required.Current knowledge of payer requirements for referrals and preauthorization is preferred.Strong verbal and written communication skills.Ability to adapt to technical upgrades and changes throughout the hospital system.Ability to work independently and take initiative in executing work tasks.Strong interpersonal skills with the ability to communicate with all levels of hospital personnel.Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.Position requires some Saturdays and the ability to travel to all locations.All your information will be kept confidential according to EEO guidelines.
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