Facilities And Building Infrastructure Property Manager

Define business requirements and solutions

Manage the delivery of business cases, project scopes and requirements documents, test plans, and rollout communications.
Serve as the primary liaison between business functions and solution management throughout the development lifecycle, i.e., from needs analysis until handover.
Clearly understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture.
Create and maintain a cohesive, coordinated plan to deliver solutions within the facilities and infrastructure department.
Establish and gain agreement on project budgets, ensure projects track to the budget.
Drive project prioritisation and scope definition for which decisions are made on the final project scope.
Analyse and document requirements and use appropriate techniques to refine, review and validate requirements.
Demonstrate a sound understanding of the end-to-end facilities and infrastructure overall business solution is positioned, deployed and supported.


Digital Transformation to replace manual system and use digital tools to streamline processes.

Implement and manage Facilities Management software and help desk solutions, including contractor management features to optimise operations.
Automate work order management and planned preventative maintenance processes.
Maintain high levels of Service Level Agreements for services from contractors, engineers and any other infrastructure and facilities professionals through data driven performance management indicators.
Collaborate with stakeholders to gather and translate facilities and infrastructure requirements into comprehensive business cases and proposals.
Drive approved project implementation based on approved project priorities.
Conduct specialised studies for the department to develop and recommend policies, procedures, controls.
Leverage trend analysis to optimise resource allocation, mitigate risks, and enhance facilities management efficiency.
Deploy proactive smart capital initiatives driven by long term value by effectively identifying problematic and inefficient assets to replace. Driving down future reactive activities, Improving the workplace more efficient.
Provide in-depth business & technical strategy for systems solutions, identify business gaps, and correlate to potential solutions.

Responsible for the analytical management of the real estate portfolio inclusive of lease and owned properties

Construct successful investment portfolios informed by market conditions and economic trends through the provision of property data, market analysis and recommendations.
Prepare the development and operational business plans (including market research, due diligence reports, financial analysis, investment strategy, anchors strategy, pricing, sale and lease strategy, risk register and exit strategy) of the real estate projects.
Determine acceptable risk levels in the property portfolio based on time frames, risk preferences, return expectations, and market conditions based on SBV requirements.
Create a rental determination analysis verifying with market data to understand the conditions within the area, provide input into negotiating with the relevant landlords to provide business with an overview of market conditions.
Provide recommendations around the renewing, termination, and new leasing of properties.
Research and investigate the acquisition of properties in alignment with SBV's strategic objectives.
Manage cross-functional relationships with internal and external stakeholders, providing analytical current market condition insights into the property portfolio strategy.


Analyse and coordinate the facilities and infrastructure operational requirements to align to the budget objectives.

Prepare, manage, monitor, and report on the expenditure of the facility department included but not limited to support office and the entire SBV property portfolio.
Achieve the overall budget target from an Opex and Capex perspective through benchmarking, analysis, reporting and the implementation of future initiatives within the asset lifecycle.
Analyse and implement corrective plans supporting the utilisation of various infrastructure and facilities programs which directly impacts the profitability of the infrastructure and facilities portfolio.
Create optimisation strategies based on the framework and align to the organisational property requirements.
Conduct due diligence around costing and estimations prior to the commencement of each program of work to generate a comprehensive view together with cost saving initiatives.
Manage the end-to-end property value chain for SBV and Rest of Africa, benchmarking operating costs per property against industry standards.
Manage the end-to-end Property Portfolio, Infrastructure Management, Facilities Management and facilities and infrastructure Assets management.


Manage the collection and analysis of data to adjust to current and future plans:

Establish and monitor a data repository for the facilities and infrastructure components ensuring data integrity to enable effective business decision making.
Develop and generate Management Information Analysis for the integrated facilities and infrastructure portfolio performance across the group inclusive of all initiatives implemented.
Utilise the data source to build a future facilities and infrastructure framework to remain ahead of industry Standards.
Establish, update and regularly report on the consolidated risk register and mitigation measures specific to estate Management.
Create executive reports depicting the real estate portfolio, providing strategy recommendation highlighting critical concerns and solutions.
Manage SBV committed to an external target of being carbon neutral by 2040 and net zero by 2050. This target is directly linked to reducing carbon emissions from grid purchased electricity as the emissions from grid electricity make up x % of carbon emissions.


Manage Facilities and infrastructure elements of Environmental Social and Governance (ESG) management.

Collaborate with a multidisciplinary team across a range of industries specific to facilities and infrastructure to support SBV in the understanding and development of tailored solutions within the landscape integrating KPI's and metrics.
Investigate and implement solutions that incorporate the evolving policy, regulatory, and business environment risks and opportunities associated with Corporate Sustainability and ESG.
Manage the facilities element of the ESG component as a stream lead incorporating the facilities component as it relates to SBV.
Develop and execute corporate social initiatives aligned to the facilities and infrastructure sustainability workbook.


People Management

Creates a conducive environment which translates into productivity and high morale within SBV and Facilities and Infrastructure department.
Inspire one's team to deliver on key performance areas.
Adhere to legislative requirements and Group policies and procedures.
Lead the focus on talent to instil value creation for high value contributors.
Manage one's headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business, and new initiatives with the relevant documentation /approvals.
Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
Provide leadership to employees within the organisation, creating a winning culture and high morale.


Lead as an Ambassador and executor of Change

Act as a change management agent in periods of change to ensure continuity to operations.
Manage the integration of Facilities and Infrastructure into a seamless end to end solution for customers.
Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME's (subject matter experts) when required.
Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one's centre/s.


Drive the organisation culture

Drive the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
Provide leadership to employees within the organisation, creating a winning culture and high morale.
Initiate and lead a culture of performance driven output through shared purpose vision and values.
Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard.
Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.



Minimum Requirements: Education

Business or IT related Degree
MBA (Advantageous)
Business Analysis and testing qualification advantageous
Internal Institute for Business Analysis Certified Business Analysis Professional certification


Minimum Requirements: Work Experience

5 years working experience with exposure to business solutions design with a strong capability of business analysis and testing experience related to the Facilities and Infrastructure Industry.
5 years' experience in managing medium to large tactical projects, project budgets and related processes.
Exposure to Property portfolio and facilities management processes.
Process redesign, mapping on operational level, change control methodologies.


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