Facilities Account Manager

RESPONSIBILITIES
Partner Relationships Management
Manage ongoing relationships with identified partner verticals to ensure their needs are met. Leverage all available information from partners, the industry, and internally to ensure we are constantly reviewing departmental processes, systems, and protocols to improve efficiencies. Ensure that all partner's products are updated, quoted correctly and queries are addressed and resolved timeously. Ensure continuous quality assurance in terms of product offering and partner service delivery through partner product testing on all relevant platforms. Ensure continuous communication with partners relating to outstanding items; go live dates, and dates of items to be removed. Manage and resolve all IT and system related queries with IT department & external partner IT department. Follow up internally on all outstanding items on the "to-do" list with the account administrator. Prioritize and manage product development tasks to ensure delivery and alignment.
Account Management
Develop and Maintain current partner relationships. Ensure that regular meetings are set with partners to provide information on performance and assist with general partner services. Ensure effective partner service delivery and satisfaction is achieved through investigation, feedback and resolution. Create reporting and ensure the accuracy of all partner related reports before presenting these to the relevant partners. Negotiate fee structure with partners as and when necessary.
Opportunity Creation
Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organisation, its products, and its services. Research the feasibility of new potential partners to enhance the current business offering. Continuously approach and obtain new potential partners to increase business revenue. Ensure that the right products are added to the portfolio to reach business planned targets by mining existing partnerships and onboarding new partners.
Compliance
Oversee legal agreements (Draft together with legal division.) Implement systems and procedures in line with best practice and ensure that these are clearly communicated, understood, and implemented with all relevant partners.
Solutions Analysis
Analyse specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Analyse current performance inhibitors and find solutions to ensure business continuity. Provide themes, summary analyses, and recommendations for changes based on partner input.
Partner Service
Play a key role in helping to achieve targets in areas such as revenue, marketing activities and conversion rates. Provide a quality service to partners while identifying opportunities to secure new partnerships or support retention of the partner. Responsibilities may include dealing with complex queries and investigating and resolving partner problems. Ensure that business objectives and personal delivery aligns to and meets the TSW principles.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Attend training interventions and apply training, initiative, and process changes. Take career development and performance management seriously. Look for ways to improve competence/results. Setting of own goals and working towards them. Continuous and constant improvement.
Project Management
Develop and implement an established project management plan to achieve specific goals. Manage and drive all partner related projects to ensure all products adhere to business requirements.
Business Development
Monitor and assess industry and market data and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.
Partner Relationships Development
Develop and implement a relationship management plan for partner accounts to identify and build relationships with relevant decision makers and influencers within the partner organization and to enable effective two-way flow of information and resolution of issues.
Financial Management & Control
Track progress against budgets within established finance systems and report variances to more senior colleagues. Oversee the partner financials in terms of invoicing, statements and payments. Ensure resolution of all financial related queries. Meet revenue targets.
BEHAVIORAL COMPETENCIES
Partner focus
Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.
Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Organizational Savvy
Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, builds support for ideas among key decision makers and stakeholders. Anticipates political difficulties and identifies ways to overcome any resistance.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
SKILLS
Partner Management
Uses comprehensive knowledge and skills to act independently while guiding and training others on managing partner accounts in a way that provides benefits both for the organisation and its partners.
Negotiation
Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organisation by obtaining consensus between two or more internal or external parties who may have different interests.
Verbal Communication
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Commercial Acumen
Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.
Sales Planning and Coordination
Works without supervision and provides technical guidance when required on achieving the best possible returns by planning and coordinating initiatives.
Planning and Organizing
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Data Collection and Analysis
Works independently and provides guidance and training to others on analysing data trends for use in reports to help guide decision making.
Compliance Management
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
Action Planning
Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Computer skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.


General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
A relevant 3-year Business related degree / diploma (Advantageous)
General Experience
3 – 5 years account / brand / partner management experience (Essential)
Relevant experience within the Financial Services Industry and Marketing environment (Advantageous)
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

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