Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand. Core Job Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels. Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community. Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences. Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements Emotional Job requirements A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu, but you know it is in Peru Enthusiastic with the ability to follow tasks through to completion Thrives in a "start-up" environment where change is the only constant Skills-Set needed Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a must Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers Fluent in oral and written English and Portuguese , any other language is a plus Confident speaking on the phone/video calls, representing the brand excellent listening and problem-solving skills Culturally sensitive to clients from different countries Comfortable using IT systems daily (knowledge of Versonix Seaware and Sales Force an advantage) Willing to work full time on shifting schedules, including weekends to support global markets and time-zones. Time needed Office based, full-time role, with flexible working schedule in shifts, Monday-Sunday with 2 days off