Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Old Mutual Corporate (OMC) is a B2B2C business with a strong core in employee benefits. It has adopted a customer-led operating model structured around two focused customer segments: large/institutional clients and SME clients. Sales and Distribution is required to service both client markets and their varied customer offerings through an efficient and effective multi-channel strategy. Your responsibility will be to manage the Sales & Distribution organization for OMC and develop and drive the sales and distribution strategy for the segment aligned to the business strategy. You will also be responsible for retention of existing business through the Intermediary channels and participate in the OMC Executive Committee. Key Result Areas Develops and drives segment sales and distribution strategy Develop and implement a multi-channel distribution strategy aligned to each of the customer segments and targets. Develop and implement a business development strategy in line with organizational growth strategy and targets. Identify environmental, market, product, technology, and competitive changes that will impact sales and profitability, and identify appropriate strategies to address them. Support the Retailisation strategy through collaborative efforts with other segments/divisions within the group. Translates and cascades strategic directives into operational goals Translate strategies into relevant business development, distribution, and client management operating model and organizational structures. Monitor and manage the performance and activities of the Distribution business unit to agreed strategic and operational objectives. Maintain the expense budget within parameters. Ensure that standard operating procedures are developed and implemented across the business unit and remain in an audit-ready state. Ensure the development of a healthy sales pipeline. Undertake key client and prospect engagement where appropriate to support segment objectives. Develops and drives client retention strategy Develop strategies to drive effective client account management that result in retention, cross-sell, and upsell into the Corporate business. Accountable for ensuring ongoing intermediary and client satisfaction; monitoring and intervening on performance related to churn rates, client satisfaction scores, and net promoter score. Role model client-centric behavior. Facilitates robust business partnering and stakeholder management Work in close collaboration across the value chain to ensure alignment and effective client delivery. Provide ongoing thought leadership and expert decision support for all parts of the value chain. Monitor and respond to developments in clients' business interests. Models management & leadership effectiveness Define performance parameters and measurements for area under supervision. Manage service delivery through other managers and their teams. Hold first line managers accountable for managerial work, including selection, performance management, and talent management. Ensure effective talent management including succession planning; transformation per the BBBEE targets of the segment and national EAC, skills development, and training for a sustainable operating model. Encourage a culture of continuous learning and development in the organization. Champion and enable change initiatives and facilitate constructive culture shift. Oversees and ensures risk management, governance, and compliance Ensure compliance with Group Governance Framework, Segment strategy, and any statutory legislation and regulations. Interpret Group policies and frameworks for the business and embed into the business. Enable appropriate supplier procurement oversight and contracting in line with the business's BBBEE objectives. Function as the business area point of contact with External Auditors. Identify and manage key strategic risks; escalate where risks cannot be addressed at this level. Understand the unfolding environment that industry & competitors face and define related risks. Role Requirements: Skills, Qualification and Experience Relevant business/commercial degree. NQF 7. Relevant post-graduate qualification (CFP, CFA, MBA). At least 10 years in a B2B sales environment with some experience at senior sales leadership or similar role. Executive management experience - preferably on a national scale. Demonstrated ability to develop and maintain positive relationships with internal and external stakeholders. Highly resilient and ability to work under pressure. Demonstrated sound leadership and people management skills. FAIS compliant (added advantage). Skills Business Strategies, Client Management, Leadership, People Management, Sales Execution, Strategy Development. Education Certified Financial Planner, Chartered Financial Analyst (CFA), Master of Business Administration (MBA). Closing Date 19 September 2024. The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process.
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