Estate & Hotel in the Stellenbosch / Brackenfell area is looking for an experienced Executive Housekeeper. The Executive Housekeeper will manage the housekeeping department, implement and monitor systems and conditions that provide guests and operations with outstanding service. Liaise with all appropriate internal and external parties, always demonstrating service excellence and a positive guest experience.
Responsibilities:
Ensure that all company policies, procedures & SOPs are adhered to
Ensure effective communication with all stakeholders
Prepare & submit budgets
Plan, direct & control the department, roster staff
Supervise staff effectively
Identify training needs & implement training when required
Ensure that rooms are cleaned efficiently & quickly in order to maximise room occupancy
Ensure that VIP rooms receive the designated extras
Ensure an adequate supply of clean linen & in a good condition
Liaise with Resident Manager & notify of areas needing attention & décor
Ensure that public areas are serviced & cleaned daily
Responsible for master keys & security of the bedroom floors
Assist in supervising activities of department personnel, as well as co-ordination with other operating departments
Makes daily checks on rooms & other facilities to ensure company standards have been met
Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
Performance appraisals / reviews
Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
Maintains excellent & courteous relationships with guests
Report any maintenance defects to the Maintenance Department
Maintain highest standard of hygiene within the property
Any other adhoc duties that may be required
Requirements:
Matric Certificate & Relevant tertiary diploma
At least five years' experience as a housekeeping manager
The ability to convey clear instructions to colleagues while being mindful of tight operational deadlines.
Ability to focus intently on ensuring consistent high-quality personalised service
Fluent English speaker
Competent working knowledge of Word and Excel, Outlook and other Hotel Management Systems
Efficient time management skills
Keen attention to detail with excellent follow-through capabilities
Diplomatic and able to deal with people at all levels with confidence and ease, friendly and welcoming disposition.
Able to remain calm and maintain professional outlook, even when under pressure.
Drivers licence with own car will be an advantage
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