Scope & General Purpose of an Executive Housekeeping Manager
Managing daily operations of the Hotel and its team, ensuring efficient and courteous service.
Proficient in stock control measures, including inventory management and cost controls.
Managing recruitment, staffing, and scheduling to meet guest needs.
Establishing and maintaining exceptional service standards.
Conducting training and performance development.
Participating in service as necessary and ensuring outlet cleanliness and maintenance.
Conducting regular staff handovers.
Providing any form of required assistance to cleaners while they carry out their duties.
Performing other duties as required.
Assist the Executive Housekeeper in planning, directing & controlling the department & rostering of staff.
Ensure that all company policies, procedures & SOPs are adhered to
Relieves in absence of Head Housekeeper - Supervise staff effectively.
Assist in identifying training needs & implements training when required.
Checks that rooms are cleaned efficiently & quickly in order to maximize room occupancy
Checks that public areas are serviced & cleaned daily
Responsible for master keys & security of the bedroom floors
Assist in supervising activities of department personnel, as well as co-ordination with other operating departments.
Makes daily checks on rooms & other facilities to ensure company standards have been met - Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
Maintains excellent & courteous relationships with guests - Maintains a respectful & healthy relationship with all staff and HOD's
Report any maintenance defects to the Maintenance Department
Administrative duties
Any other adhoc duties that may be required
Duties and responsibilities:
Ensuring Excellent Guest Service
Providing excellent guest service and soliciting guest feedback.
Effectively addressing guest concerns and complaints.
Empowering employees to deliver exceptional service.
Prioritizing guest satisfaction and continuous improvement.
Providing feedback to improve service performance.
Reviewing guest satisfaction results with employees.
Communication and Professional Conduct
Approaching all interactions with guests and colleagues in a service-oriented manner.
Communicating essential information to Housekeeping staff.
Maintaining regular attendance.
Attending relevant meetings as required and ensuring team awareness of information.
Assisting staff as needed and being hands-on in operations.
Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly.
Health and Safety
Ensuring a safe work environment for guests and colleagues.
Enforcing hygiene standards and inspecting all areas.
Maintaining personal appearance standards and reporting security concerns.
Assisting with hygiene audits when necessary
Inspection of cleaning equipment on a regular basis so as to know when they are worn-out and also request for replacement
Stock Management
Conducting accurate stock takes and managing orders.
Planning and controlling stock levels that is within Housekeeping.
Ensuring proper storage and usage of stock.
Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse.
Stock taking and Quality Control
Ordering and issuing of stock
Training and Development
Coaching, counseling, and developing staff.
Managing staff training and performance reviews.
Implementing colleague-training initiatives and ensuring completion of online training.
Qualifications & Skills
Fluent in English, with a minimum of 5 years of luxury hotel housekeeping management experience.
Computer literate.
Flexible with working hours and physically fit.
Excellent leadership, communication, and guest service skills.
Ability to handle multiple tasks and problem-solving in a high-pressure environment.
#J-18808-Ljbffr