Executive Housekeeper - Luxury Retreat - Knysna
Our client, a luxury golf estate, is looking for an Executive Housekeeper to manage and control all housekeeping standards laid down by the Company whilst maximising revenue and profits to agreed budgetary limits; ensure that all Company policies and procedures are implemented and maintained; ensure continuous staff training and development - modules to be developed, implemented and maintained; and maintain high service levels to ensure high guest satisfaction.
Description
Manage the Housekeeping Department efficiently in accordance with company policies and procedures
Manage all housekeepers and supervisors
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
Investigate complaints about services and equipment, and take corrective action
Resolving any guest problems or complaints when possible and ensuring management are kept informed
Inspection of work performed to ensure that it meets specifications and established standards
To ensure effective liaison between Reservations, Front Office, Housekeeping & Maintenance
Act as a Manager on Duty when required
To attend all management meetings as required
Inspect and evaluate the physical conditions of facilities to determine the type of work done
Monitor trends within your industry and make suggestions on how these can be improved and implemented
To assist all HOD's in the department with anything they may need to perform at their highest level and to relieve them while they are on annual leave, days off sick or other
Monitoring of staff efficiency and the day to day administration and operational functions
Confirm daily housekeeper allocations are completed to ensure maximum productivity
Ensure supervisors sign off daily allocation slips and have filed accordingly
Maintain good communication with the Assistant Executive Housekeeper and Supervisors
Operations
Responsible for the overall cleanliness of rooms and public areas
Ensure that total guest satisfaction is maintained in the areas under Housekeeping control
Ensure the smooth operation of Housekeeping on a daily basis
Ensure that adequate supplies of cleaning materials are available
Select suitable cleaning materials for different types of linen, furniture, flooring and leather
Follow procedure for the use of chemicals and cleaning equipment to prevent damage
Executive and supervisor to send daily maintenance issues not resolved, by end of day, to the Project Leader, Host Manager, Facilities Manager, Residential Specialist and Online Host from their own email address
Ensuring guest property left behind is logged and stored in a secure location for lost property and emailed to the Host manager with a picture and description
Ensure that all apartments are serviced timeously
Ensure that all operational assets are in working order and accounted for
Ensure the housekeeping and back of house is clean and free of clutter
Regular spot checks of stores and staff canteens
Perform or assist with cleaning duties as necessary
To assist with any properties within your scope of expertise as requested by the Chairman
Housekeeping policies and procedures adhered to
Administration
Maintenance of departmental records and reports
Staff canteens inventory maintained
Maintaining of staff files
Ensure leave planners and policies are followed
Ensure housekeeping operational, transactional and permanent files are kept up to date
Correct office procedures are adhered to by all Rooms Division departments
Training and Development
Ensure departmental induction manual is up to date and introduced to all new staff
Housekeeping modules are developed and part of your staff training
Monthly tests are issued to staff
To ensure regular on-the-job training is taking place in your departments
Train staff to take photos of maintenance issues, reports it on maintenance group and record on allocation slip
Financial
Ensure accurate and timeous submission of all reports and administrative work
Prepare and submit annual budgetary information and updates as required by Financial Manager
Ensuring correct procedures in the Housekeeping Department with regards to purchases and purchase order books
Ensure housekeeping department operates within their annual budget
Ensure all operating assets are in working order and accounted
Ensure asset list updated, checked and signed off monthly
Project management captured and submitted weekly to the financial manager for charge out purposes
The control of stock, weekly and monthly stocktakes
Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
Ensure that the Purchase Order Procedure is followed at all times
Statutory
Ensure all staff under your control is knowledgeable regarding the Health & Safety measures
Be familiar with the Health & Safety measures of the property
Report any non-compliance
Human Resources
Hold and/or attend monthly departmental meetings with your departments
Ensure dress code of staff is up to standard
Staff files are up to date
Leave and ESS management
Holding regular performance appraisals with senior staff, identifying areas for development and training needs
Ordering, purchasing and charging out of uniforms
Staff locker monitoring and inventory
Chairing of discipline enquiries
Ensure that the dress code procedures for your department is in place and that all employees are neat and tidy
Ensure that fair and equitable discipline is applied
Profile
Diploma in Housekeeping/Hospitality Management
Minimum of 2 years' experience in same or similar role
Proficiency in Microsoft Office (Word, Excel and Outlook)
Strong Opera experience
As a Senior Manager, you will be required to do Duty Shifts as and when required and be knowledgeable of other departmental standards during this shift. You will be expected to be available telephonically at all times and always have access to read and respond to your emails.
If no reply is received within 4 business days please consider your application unsuccessful
