Job Description Our client is a global travel management business which specialises in touring, leisure travel (inbound into Africa) and sports tourism (inbound and outbound) through our family of specialist brands. To effectively manage various events run by our client's Sport and Events division to exceed customer expectations, meet deadlines, remain accurate, retain relationships, reduce risk and achieve set margin & turnover targets. To proactively assist in Product Development and ensure the current product is updated, cost and relevant to client demand. CLIENT RELATIONSHIPS To ensure client expectations are met and the highest delivery of service is driven through the business. To ensure that clients are offered the best available price and product. To continually look at creative ideas and review products which are offered to clients. To build new and nurture existing relationships with clients. Establish and maintain good relationships with all our clients staff. To ensure effective communication with staff and clients at all times. To ensure that all correspondence, documentation, costings, proposals, and presentations are delivered accurately and timeously. To ensure minimum standards are set and measured To follow-up with clients and any leads TECHNICAL SKILLS The ability to manage large sports groups and events Turnaround time as per our partners' agreed Policies or client specifications. Tourplan knowledge and execution. Zoho knowledge and execution Knowledge of customers needs and products. Quotation Sheet / Costings as required to package product Documentation Management of all groups: Itinerary planning and layout Product contracting Vouchers Rooming lists Filing Recon Actively improve margins within business unit where possible Proactively lead the operations team through positive intervention Customer Care Handling of complaints professionally Problem Solving Continually exceed the customer expectation MANAGEMENT OF THE EVENT ENVIRONMENT Manage overall delivery of event / project KEY TASKS Identifying key activities and priorities which tie in with timelines for Sports AND Events strategies and specifically the Events environment. Implement and communicate operations plan and solutions in line with the business plans and budgets Ensure existing client retention and satisfaction Set and manage performance targets for the team Promote high motivation of staff and lead by example Ensure professional management standards are adhered too and staff members respect for skill and charisma (not authority) Maintain working knowledge of policies and relevant government regulations Set, monitor and drive operations goals HARD Maintain overall budget and measure profitability Work closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation. Report on operations performance on weekly / monthly basis in form of a report Manage existing and secure further customer relationships for sustainable growth and success working closely with sales Manage delivery and logistics for groups and events Requirements Matric / Grade 12 Experience in co-ordinating all aspects of domestic and international Group travel, Incentives and Events Experience in travelling with groups on outbound, domestic and inbound incentives or groups Ticketing experience with complex routing Amadeus knowledge Strong MS Office skills Strong product knowledge Tourplan knowledge would be preferred Zoho knowledge and execution Knowledge of customers needs and products Competency: A mature approach when dealing with people Confidentiality, tact and discretion when dealing with people Excellent planning and decision-making skills Good conflict resolution skills Good verbal and written communication skills Integrity and Honesty Project Management skills Good Problem-solving skills Negotiation and liaison ability Research, Organizational and presentation skills Attention to detail Ability to work long hours and weekends Ability to achieve annual sales targets and annual business growth Ability to manage client expectations Ability to multi-task and to work on several projects at any given time Benefits Why work with our client? We are a passionate about what we do and always keep in mind WHY we do it. We enjoy an entrepreneurial and future-minded setting where learning, growth and upskilling are actively encouraged. If you would love to work within a global company that has a profound culture set on solid values, then you should definitely contact us to join the leading Travel and Tourism business in southern Africa Our people matter and that is why they enjoy numerous benefits: Medical aid Provident fund Risk benefits (death, funeral and disability cover) Lyra Employee Wellness Programme Wellness Offerings Fitness Incentivised earning model In-house subsidised coffee shop Staff Loyalty Card to enjoy various discounts with numerous retail partners Learning and development culture "It Starts with me iLearn" learning hub Bursary Programme for staff dependents Hybrid working environment Open door policy with leadership Mentorship