Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Priority Investigations & Whistleblowing (PI&W) unit is an investigative unit within the Compliance function of the bank. It manages the whistleblowing platforms and processes in the bank and also investigates issues that pose significant risks to the bank.
PI&W is looking to recruit investigators who are responsible for investigating workplace issues and employee concerns, such as harassment, discrimination, policy violations and other behavioural or ethical breaches.
Investigators must be suitably qualified, have the relevant skills, knowledge and expertise to respond to each investigation, proven track records in investigating ethics-related matters, experience in working independently, and experience working in different parts of the country.
The investigator is to bring the correct tone and flavour in conducting himself/herself which matches the profiles of the investigations and their stakeholders.
Areas to be Investigated
Bullying
Victimisation
Harassment
Nepotism
Unethical behaviour
Racism
Sexual harassment
Breaches of ethical compliance
Unfair labour practices
Key Accountabilities
Investigations:
Conduct ER investigations in accordance with best practices, guidelines and key ER principles across all areas of the bank in South Africa.
Respond to requests to investigate issues from various sources.
Liaise with the Head: PI&W and other members of PI&W.
Conduct investigations (on an end-to-end basis) efficiently and effectively, being accountable for scoping investigation plans and quality of output.
Manage stakeholders and ensure confidentiality.
Write high-quality reports setting out factual findings and present findings including insights and/or recommendations.
Assist management with preparation of potential disciplinary meetings and be a witness during internal disciplinary processes.
Understand legal frameworks of investigations and ensure effective record keeping.
Use the PI&W Case Management System and provide Management Information and reports to key stakeholders.
Manage Investigations Independently:
Be prepared to travel across South Africa at short notice and conduct investigations for extended periods away from home.
Have sufficient soft skills to deal with sensitive issues and the ability to make sound judgment calls.
Collaborate closely with Human Capital, Legal and management teams to resolve employee relations issues.
Lead by example with a strong work ethic and be self-directed.
Relationship/Stakeholder Management:
Develop key relationships with business leaders and understand their needs and expectations.
Be available to management across South Africa and provide meaningful feedback to stakeholders.
Professional Competence:
Be aware of applicable legal frameworks and have a working knowledge of relevant policies and standards.
Participate in industry forums and implement strategic initiatives.
Training & Development:
Assist Human Capital in developing and delivering training on harassment prevention, workplace conduct, and conflict resolution.
Education and Experience Required
University degree or equivalent; or Financial Services Qualification or post-graduate diploma.
5+ years professional experience.
Preferred Experience
5+ years in a financial services organisation.
2+ years in a managerial/senior coordination role in a financial institution.
Experience carrying out ER investigations including grievance and disciplinary management.
Knowledge & Skills
Investigative skills
Knowledge of labour laws
Report writing
Excellent verbal/communication skills
Negotiation skills
Analytical skills
Problem-solving
Sound judgment
Deciding and initiating action.
Competencies
Conflict resolution and mediation
Confidentiality
Learning and researching
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Personal Traits
Ethical
Confident
Resilient
Resourceful
Energetic
Team player
Professionalism
Empathy
Education
Bachelor's Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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