Estee Lauder - Counter Manager - Edgars Mall of Africa, Gauteng - 173 Hours - Full -Time - Permanent Position Summary: • Achieve all Brands key performance indicators and targets • Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
• Achieves the brand expectation for appointment and bookings.
Key Roles & Responsibilities: • Create ways to achieve sell through targets • Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Obtain customer data for CRM system or other client list as required.
• Keep informed about products, company information and store information.
• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks • Actively participate in training sessions and partnered store mandatory training sessions.
• Inform customers timeously about promotions & events • Ensure personal hygiene levels are at a high standard • Ensure counters, shelves and cupboards are kept clean and dust free at all times • Ensure discontinued stock is removed • Ensure cleaning tools are stocked and in good condition • Ensure display is per merchandising guideline • Assist in Inventory Management • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock • Ensure provision in Retek system • Ensure all testers are clean and in good condition • Maintaining work environment • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities • Adhere to proper security procedures regarding handling of cash and assets.
• Weekly top SKU counts • Consolidate sales records weekly and then monthly as per required standard Qualifications Requirements: • Grade 12 • Skilled Make-up Artist or Skincare Specialist • Experience in the luxury beauty industry/Retail Cosmetics Experience • Retail/customer service experience • Strong Selling Skills • Excellent communication skills • Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 236386
