Position Summary: • Achieve all Brands key performance indicators and targets.
• Provide high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
• Ensure representation of the brand in a positive and professional manner at all times.
• Foster excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieve the brand expectation for appointment and bookings.
Responsibilities: Achieve sales targets. Create ways to achieve sell-through targets, e.g., on-counter special events. Ensure customers are treated professionally at all times/service excellence. Be sales experts. Recruit new customers to the Estee Lauder brand. Monitor competitor brands. Ensure client registry is kept up to date at all times. Ensure all clients are informed timeously of promotions and special events. Ensure all sales are recorded according to standard. Handle all customer returns according to policy. Organize in-store promotions effectively and timeously. Attend training courses as scheduled. Ensure knowledge levels are accurate and up to date. Demonstrate effectiveness in makeup application and consultation. Demonstrate effectiveness in skincare consultations. Ensure punctual and professional attendance. Wear a full, clean, and neat uniform at all times while on duty. Maintain high personal hygiene standards. Keep counters, shelves, and cupboards clean and dust-free at all times. Remove discontinued stock. Ensure cleaning tools are stocked and in good condition. Ensure all testers are clean and in good condition. Maintain sufficient stock for all promotions. Ensure display is per merchandising guidelines. Ensure that collateral corresponds with promotions. Follow the Estee Lauder Service Standard. Record all sales on a daily basis. Consolidate sales records weekly and then monthly as per required standard. Ensure stock counts are done monthly and recorded timeously. Maintain stock levels according to standard. Submit reports accurately and timeously. Qualifications: Grade 12. Experience in the luxury beauty industry/retail cosmetics experience. Strong selling skills. Retail/customer service experience. Excellent communication skills. Ability to work retail hours. Beauty certificate or similar. Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Seasonal Help
Schedule: Part-time
Shift: Variable
Job Number: 2413361
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