Employee Support Analyst - 12 Months Fixed Term contractBe part of a group that is safety driven and values inclusion.Join an encouraging leadership group, committed to your growth and development.Based in Richard's Bay, South Africa.About the roleFinding better ways to provide the materials the world needs.We are looking for an Employee Support Analyst to focus on actioning tickets on a day-to-day basis and support employees and supervisors with daily queries and performing other administrative tasks. This role supports processes within a large complex, high-volume employee data maintenance, admin support, and payroll function.Reporting to the Service Delivery Lead, you will:Assist with RTTMS Ticketing - Processing, Providing guidance/support to Leaders, HR, and employees.Process and reconcile Employee data (confidential, accurate, and timely processing).Investigate and analyze employee queries e.g., Time management, gratuities, payments, acting, etc. Support employees and leaders on Time Management i.e., PTMW - leave encashments, etc.Maintain Employee Movements/Changes in HR System and associated admin activities i.e. check data on tickets that it's complete/correct prior to processing.Prepare various employee Letters upon request i.e - Appointments, Certificate of service, etc.Reporting - run SAP reports and create ad hoc reports on request in Excel.Maintain focus on continuous improvement to identify and implement improvement opportunities.HR Exit support for terminated employees - booking of exit medicals & completion of exit docs and sending emails to terminated employees to complete exit checklist.Support audit activities as requested.Support with face-to-face support and assist business or employees with various queries when required.What you'll bringHR/Finance/Accounting Diploma or degree.Minimum 2 years' experience working in SAP/Workday within a data administrative environment.Knowledge of employee data.Good time management skills to deliver priorities with a high attention to detail.Effective written and verbal communication skills (isiZulu language advantageous).Problem-solving skills.Strong understanding of data privacy rules e.g., POPIA.South African Driver's License.Your application should include the following:Updated Curriculum Vitae with copies of Qualifications, Identity document, and Driver's License.Acceptance into the position is dependent on a successful interview and assessment.Only online applications will be considered; failure to provide any of the required documents will result in an automatic regret of your application.(Please note that failure to satisfy all the requirements will lead to your application not being considered)What we offerBe recognized for your contribution, your thinking, and your hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priority.Career development & education assistance to further your ambitions.Wellbeing benefits.Ongoing individual wellbeing support for you and your family for personal and professional matters.About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social, and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Where you'll be workingRichards Bay Minerals (RBM) is a world leader in heavy mineral sands extraction and refining and is South Africa's largest mineral sands producer. RBM produces predominantly ilmenite, rutile, and zircon - materials used in everything from paint to smartphones to sunscreen.Every Voice MattersWe are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected, and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, and/or anything else that makes us different.At Rio Tinto, we particularly welcome and encourage applications from Women, the LGBTQIA+ communities, persons with disabilities (PWD), and people from different cultural backgrounds.We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences, and perspectives within our teams enhance our way of working and our ability to achieve success together.
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